Payments Specialist - Contract

Job Summary/Company:
Sparks Group is seeking a ContractPayments Specialist for a financial institution with offices in Winston Salem, NC. This role is responsible for ensuring transactions are processed with the highest level of quality. To also ensure 24/7 coverage for customers, this role operates on a fixed schedule of Monday-Friday 11am-7pm with potential for overtime hours.
Responsibilities:

• Responsible for executing all bank settlements and cut-offs
• Ensure all incoming inquiries are responded to in a timely and accurate manner
• Execute scheduled list of activities ensuring critical time-tables are met
• Provide functional support for all in house applications
• Respond to inquiries for NACHA and ECCHO standards
• Respond to settlement reconciliation inquiries for CHIPS, ACH, SVPCO, and RTP
• Procedural documentation review & maintenance
• Issue resolution on internal issue tracking system
• Support weekend testing when assigned
• Effectively handle application concerns with proper escalation to appropriate subject matter experts and management
• Maintain industry certificates
• Execute monthly reporting for management and customers
• Assist in ad hoc projects as assigned and new product launch operations support

Qualifications/Background Profile:

• Bachelor’s degree in Business in related field or a minimum of 5-10 years practical work experience
• Relevant experience in Banking or Financial institutions
• Must be available to provide coverage when needed and available to work weekends
• Must have experience working in a Mainframe and Windows Distributed systems environment
• Ability to work in a fast-paced environment with competing time sensitive priorities
• Strong attention to detail to ensure firm policies and procedures are adhered to and regulatory requirements are met
• Excellent verbal and written communication skills (must establish good rapport with internal and external customers)
• Should demonstrate a strong knowledge of clearing and settlement functions
• Operations background with firm knowledge of various trade processing, settlement, reporting and regulatory rules and regulations
• Maintain formal operations and procedural documentation
• Banking systems background in a batch and or real-time
• Must have working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV
• Apply knowledge of banking and EFT payments systems to assist clients
• Working knowledge of standard computer software, including MS Excel, Office and Word

This job is Hybrid Remote.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!