Address
Form of workWe know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact.
You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right?
If so, let's talk about who we are. Who We Are Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry.
Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems. We are a multi-year recipient of the Philadelphia Business Journal's Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community.
We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful! How You Will Contribute Assist with the day-t0-day support of Payment Operations, including client program payment processing and card manufacturing Build and maintain strong working relationships with partners, third-party service providers, and internal stakeholders Monitor client due diligence process to ensure compliance with internal procedures Provide support to clients, partners, and related parties within established Service Level Agreements Manage custom card setup process, including BIN/Card Sponsor design approval and processor Issuer ID setup Monitor and enforce Greenphire contractual compliance obligations and responsibilities such as AML policies and procedures (i.e., client KYB and cardholder CIP/KYC); this may include KYC verification, remediation, and QC activities as required. Process annual 1099s for cardholders, including client outreach, 1099 returns and re-filing handling, and 1099 issues remediation Assist in card inventory control management, including returned card handling, card closeouts, and card destruction of invalid card stock Manage user administration permissions of all relevant processor-operated systems for which internal GP staff, third-party service providers, and Financial Institutional POCs require access Identify and escalate processes needing improvement, presenting suggested changes Provide thoughtful and thorough responses, anticipating any additional information that may be required to minimize back-and-forth, and bring to prompt resolution Train and serve as backup to Payment Operations Manager for designated tasks Assume responsibility for various Payment Operations administrative tasks Perform special projects and other ad hoc duties as assigned For Consideration You Will Have Bachelor's degree or equivalent work experience and/or training preferred Experience working directly with vendors and/or clients Previous card services experience preferred Exceptional customer service skills Ability to manage multiple and competing priorities and deliver results under pressure Well organized, strong administrative skills, and detail-oriented Ability to independently problem solve and escalate appropriately Flexibility and willingness to take on new tasks without advanced notice Ability to analyze issues, develop, and deploy solutions within a dynamic environment Strong written and oral communication skills Ability to effectively operate with diverse and cross-functional teams, both internal and external Experience in Microsoft Office suite
