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Form of workEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Analyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
- This position will initially be focused on regional expansion into the Canada payments market, supporting card present, card not present, EMV/Chip development and certification, and Debit Network Compliance.
- Ongoing analysis of business requirements from Card Brands and Industry Regulators to be solved with payments processing systems.
- Prepare deliverables describing authorization and clearing/interchange systems analysis, validation, and system/service implementation based on stakeholder, systems and industry requirements.
- Provide expertise in identifying, evaluating and enhancing systems and procedures in business development efforts.
- Support system compliance issues and business/technical inquiries relating to compliance programs and requirements.
- Contribute and lead in the organization of system releases to meet requirements, including, business/system design, assist in integration and acceptance testing; and create specifications for systems.
- Communicate changes in various forums, including presentations, emails, stakeholder or client support calls, coordinating with Payment Networks, and informing customers.
What Part Will You Play?
- Reviews risks and compliance requirements to assure the production process is not negatively impacted.
- Works with internal and external stakeholders to ensure card brand compliance inquiries and issues/risk are resolved in a timely fashion.
- Provides timely, relevant and effective communications to stakeholders at all levels, internal/external
- Researches and communicates risk and compliance information to achieve compliant, resilient, and ethical people centered operations.
- Provides communications to clients with specific information through presentations, emails and phone conversations, and data analysis.
- Interacts directly with clients, vendors and suppliers, card brand networks, and all areas of the company related to risk and compliance issues and requirements.
- Collaborates and fosters relationships, builds cross functional teams within the company and professional associations.
- Identifies and resolves issues and works through the problem to identify the root cause.
- Cultivates relationships with payment schemes to influence outcomes which align with company and client strategy and advance the company's position as a global leader in compliance, security, risk, fraud and innovation.
- Decreases financial exposure and manages risk by leveraging insights to develop and execute remediation plans and manage fees and fines.
- Maintains enterprise risk and compliance policies.
- Evaluates effectiveness of established controls to ensure gaps are identified and risk is within tolerance.
- Communicates risk and compliance gaps or emerging threats to senior and executive management by identifying potential compliance, operational, financial, or reputational exposures and impacts with recommended remediation and communication plans for issue resolution.
- Promotes a positive risk and compliance culture across the enterprise
- Not an exhaustive list; other duties as assigned
Minimum Qualifications
- Payment Industry experience in leading/consulting on projects
- Business systems analysis experience
- Payment Network Compliance experience
- Payments authorization and clearing/interchange processing experience
- Bachelor's Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree
- Typically Minimum 8+ years relevant experience
- Professional experience working with many stakeholders including technology, quality assurance, account management, production support.
Preferred Qualifications
- Knowledge about Card Scheme Compliance programs for Canada region
- Project management experience
- Experience with agile and SCRUM system delivery methodology
- Understanding data structures and reporting
- Working towards a Certified Business Analysis Professional (CBAP)
What Are Our Desired Skills and Capabilities?
- Create and inspire a cohesive team environment
- Demonstrate creativity and flexibility in leading others to achieve desired results
- Ability to evaluate information and make risk-based decisions
- Intellectually curious, detail-oriented, and able to interpret conditions and data to solve complex problems that may not always be well-defined by drawing on a broad base of business and industry expertise
- Contribute effectively within a fast-paced, fluid environment and handle changing priorities with confident decision making to achieve strategic and operational goals
- Excellent verbal, listening and written communication skills
- Collaborate across all levels of an organization and communicate in an articulate manner to a cross-functional audience to influence results
- Build trust and rapport within a team and with internal and external stakeholders
- Take initiative, display ownership and hold yourself accountable
- Experience with Google Workspace a plus
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
