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Form of workJob Description
Ski Patrol is a team-oriented department focused on providing our guests with excellent customer service on or off the mountain. In addition to emergency rescues and mountain safety, ski patrollers are hosts, guides, and information centers. When called upon, ski patrol will respond to whatever the task may be.
Job Duties and Responsibilities
This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job we expect an enthusiastic and cooperative response.
A Ski Patroller is expected to be a safe skiing/boarding example to the public. No use of jumps, boxes, rails, or other such features in terrain parks is allowed.
Duties:
- Emergency Care and Rescue.
- All mountain safety and maintenance; slope safety, boundary marking, flagging, mazes, signage and any situation.
- Demonstrate an on-going commitment to delivering excellent customer service. This involves interacting with guests in a courteous manner and being able to answer questions professionally.
- Safe snowmobile operation.
- Professional, friendly, communication with other departments.
- Help other departments as needed; shoveling, flagging, maze control, snow removal, operating a chair lift and rope tow etc.
- Maintain safe and easy access within the base patrol room and ski patrol shacks.
- All forms kept up and filed in the ski patrol shacks.
- Rope rescue skills
- Working knowledge of emergency plan.
- Maintain clean, safe and professional workstations.
- Maintain any appropriate records as set forth by company policy and procedures.
- Recognize and correct any safety hazards within the ski patrol department.
- Shoveling snow, sometimes deep, heavy wet snow weighing more than 50 lbs. per shovel full. Heavy and awkward lifting of items up to 50 lbs. Walking and working on uneven ground, deep powder, icy and wet surfaces.
- Provide timely and accurate information concerning weather conditions, grooming or slope conditions and related information intended to help the guest maximize their skiing experience.
- Communicate problems to superiors, while showing initiative in handling routine and emergency matters.
- Regular rotation in Base and Dispatch with knowledge of navigating 1Risk Dispatch & Documentation program
- Ability to read and to write legibly and to use good composition skills to complete records and report forms.
- Must be aware of the ski areas terrain and facilities.
- EMT or OEC AND CPR/First Aid/AED
- Advanced skiing or boarding ability. The ability to safely and skillfully ski/board and transport a guest in a toboggan down expert terrain in an expeditious manner.
- Ability to learn and be knowledgeable of the needs of the equipment and standard procedures for its care and safe operation.
- Safe operation of a snowmobile in a variety of terrain and snow conditions.
- Must qualify through the Dodge Ridge Fleet Safety Program by possessing a valid driver’s license and passing a satisfactory DMV record check to operate a snowmobile.
- Satisfactory completion of the Snowmobile Safety Program to operate a snowmobile.
- Must be well groomed and present a good public image.
- Good physical condition as this position requires skiing/boarding, hiking, shoveling, lifting and carrying.
- Willingness to work during extreme weather conditions.
- Safety and risk oriented.
- Requires the skills of a host. This involves approaching guests in a courteous manner, inquiring if they have any questions and being able to respond professionally.
Job Attitudes
- Provide a positive and helpful attitude towards all our customers and all Dodge Ridge employees.
- Support the Company’s policies and procedures.
- Support the harmony and goodwill of the Company.
- Be an effective team leader and motivator for the department.
Weather conditions and the number of guests play a large role in the work scheduling of Dodge Ridge employees.
When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays. During busy periods, you may be expected to work six (6) days a week.
You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to drive on hilly, snow packed, and icy road surfaces.
At any time during the ski season, Dodge Ridge employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.
Work is typically outside working directly with resort guests and other resort staff members. It can be noisy, cold, wet, or humid. You may be expected to work in high places and frequently you will work around moving objects.
A professional appearance at Dodge Ridge is required. Please wear your name tag and uniform at all times during your scheduled shift. We will provide most of the uniform for you to do your job. However, you will be required to provide some items as part of your job, as listed below. The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Dodge Ridge logo while on shift.
- Watch
- Sunglasses
- Goggles
- Gloves
- Knife
- Warm boots with Vibram soles
- Ski / snowboard equipment and ski bindings that pass a binding function test (you should be aware you are responsible for any damage to your equipment while at work.
The skiing/riding employee represents a model for safe skiing for both the guest and fellow employees. You are required to be aware of all safe skiing procedures, trail closures, and out-of-bounds policies.
Thank you for your interest in the Dodge Ridge team!
