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SalaryInnovaCare Health
InnovaCare Health, a leading provider of quality medical care is dedicated to improving the lives of patients across the nation. Our innovative approach to healthcare delivery has earned us a reputation for excellence and a loyal following of patients and providers. As we continue to grow, we're seeking dynamic individuals to join our team and help us shape the future of healthcare.
Come make a difference in the communities we serve with InnovaCare Health.
Pak Medical Group by InnovaCare Health
Pak Medical Group is the gold standard for personalized, compassionate healthcare. We focus on individual patient care customized to meet your unique needs. Our intimate care model ensures that you see the same clinician and support team every time you visit in order to develop a lifelong relationship that you can count on. We practice an evidence-based, team approach that provides the highest level of care and service for you and your family.
Pak Medical Group:
At Pak Medical Group, a subsidiary of InnovaCare Health, we deliver personalized care to patients using the latest medical technologies and treatments. We comprise of 8 clinics catering to both internal and family medicine and our team of experienced healthcare providers work in a supportive and dynamic environment, where they have access to an array of opportunities for personal and professional growth and development.
Pak Medical Group is seeking a Virtual Health Assistant or Patient Support Coordinator for their office in Texas. This is a remote position with strong preference of bilingual Spanish candidates and 3 years of preferred education stationed in Eastern or Central time zone.
Job Summary
The Patient Support Coordinator provides excellent customer experience/ service in a medical environment.
Essential Job Functions
1. Demonstrates a positive attitude and creates good relationships with team, patients, and guests.
2. Achieves 90% target for inbound and outbound calls.
3. Schedules patients as trained per Best Practice Scheduling guidelines.
4. Accurately documents conversations in patients’ electronic medical record.
5. Verifies appropriate insurance(s) on patients, when appropriate.
6. Confirms updates regarding patient demographic information during each visit: Name, DOB, Phone Number, Insurance.
7. Respects and always maintains privacy and dignity of patients’ information to assure client confidentiality.
8. Understands and follows the Code of Conduct, OSHA, and HIPAA guidelines.
9. Meets the performance and skill metrics of the position, which are subject to change.
10. Manages large amounts of calls in a timely manner.
11. Follows communication ‘scripts’ when handling various topics.
12. Identifies and resolves issues by using active listening and problem-solving skills.
13. Understands disposition codes.
14. Performs all other duties as assigned.
Minimum Required Education, Experience & Skills
One year telemarketing, call center, or sales experience
One year experience in a medical setting
Bilingual in English/Spanish required.
High school diploma or GED equivalent.
Excellent customer service phone skills
Effective written and oral communication skills
Teamwork orientation.
Organized and ability to manage competing priorities.
Knowledge of medical terminology.
Expert in computer literacy in electronic health record.
Ability to navigate between multiple computer programs/screens while assisting patients on the phone.
Basic mathematical skills.
Ability to react calmly and effectively in emergency situations required.
Safe work practices in a clinic setting.
Able to follow through with delegated tasks. Preferred Education, Experience & Skills
At least 3 years in a medical/call center related customer service role.
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: Remote
