Patient Services Specialist - Talbot & Caroline School Based Ctr

School Based Health Center (SBHC) Patient Support Specialist (PSS)

10 or 12 Month Full-Time positions for Talbot, Caroline, and Queen Annes Counties

Job Summary: The School Based Health Center (SBHC) Patient Support Specialist (PSS) performs a range of clinical, administrative, and staff support to multiple SBHC sites. The PSS ensures that the SBHC operates efficiently and effectively daily, and provides direct support to the SBHC medical, dental, and behavioral health providers. This is a 10 or 12 month full-time position Talbot, Caroline, and Queen Annes counties.

Required Skills/Abilities:

• Valid Driver’s license
• Bilingual language skills (Spanish/English) a plus
• Must be proficient in computer and basic math skills
• Demonstrated experience providing exceptional customer service consistent with AIDET

Education and Experience:

• High School Diploma or equivalent
• Experience working in behavioral health or medical setting, preferred
• Working knowledge of automated patient data systems preferred

Core Values:

• Commitment To Service
• Respect
• Quality
• Teamwork
• Patient Focus
• Integrity
• Accountability
• Caring & Compassion
• Professionalism
• Listening & Responding
• Safety
• AIDET

Job Related Competencies:

• Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective.
• Attention to Detail- The ability to process detailed information effectively and consistently.
• Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences.
• Values And Ethics- Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair.
• Time Management- The ability to effectively manage one’s time and resources to ensure that work is completed efficiently.

Duties/Responsibilities:

• Prepare, distribute, collect, and maintain SBHC/SBDP enrollment forms each school year
• Greet the patient and provide quality customer service in person and on the telephone
• Pre-registration, registration, appointment confirmation, scheduling
• Receive co-payments and provide receipts to patients
• Post charges and payments to the practice management system.
• Verify insurance information and assist with enrollment in sliding fee
• Complete patient referrals
• Case management for behavioral health patients
• Coordination of care between the medical, dental, and behavioral health staff
• Participate in school and community activities to promote the SBHC program
• Communicate with school personnel, Choptank Community Health System Administration and co-workers for schedule changes, closings, etc.
• Maintains inventory and accurately document and update logs according to SBHC policy and procedures
• Prepare chart (obtain vitals as needed), supplies and supporting paperwork for provider
• Regular, reliable attendance is a requirement of this job.

Job Type: Full-Time (10 months)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Tuition and Education Assistance

Schedule: Monday - Friday (8:00am-4:30pm)

Location: Talbot, Caroline, and Queen Annes counties School Based Health Centers

Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.