Address
Form of workHarborview Medical Center- Radiology Records has an outstanding opportunity for a Patient Services Specialist 2.
WORK SCHEDULE
Per Diem (On Call)
Primarily evening/night/weekend shifts to help cover leave/absences
POSITION HIGHLIGHTS
Conveniently located near public transportation
Make a difference for the patients and employees we serve
Opportunity to provide career growth
DEPARTMENT DESCRIPTION
Radiology Services at Harborview Medical Center offers a full complement of radiology tests and imaging procedures, including nuclear medicine and interventional radiology (angiography). Many modalities have same-day and next-day availability.
All of UW Medicine's radiologists are board-certified and sub-specialized in a variety of areas such as neuroradiology, body radiology, interventional radiology, musculoskeletal radiology, ultrasound, nuclear medicine, mammography, chest radiology and more. Imaging findings are integrated with all clinical data to generate comprehensive and actionable patient assessments.
Reports and images seamlessly integrate with your UW Medicine electronic medical record (MyChart) and are available to you and your care provider shortly after the exam has been completed.
PRIMARY JOB RESPONSIBILITIES:
Release of Information (ROI)
Monitor and process ROI releases in the Epic ROI work queues.
Review ROI requests and determine valid authorization and releasable records.
Disclose protected health information (PHI) to patients, providers, attorneys, and other authorized parties.
Access patient records, prepare and send requested PHI via electronic transmission or physical media.
Follow HIPAA guidelines for the release-of-information and protection of PHI.
Other duties related to the disclosure of protected health information.
Teleradiology / Film Library Management
Monitor communication systems for incoming electronic image transfers of medical imaging.
Process the intake of external medical imaging and reports from referring hospitals and clinics into the UW Medicine EMR and Radiology PACS.
Coordinate with UW Medicine Transfer Center, Harborview Medical Center clinics, and outside hospitals and clinics to transfer medical imaging and records.
Reconcile and merge external patient records to the UW Medicine EMR.
Schedule and process requests for second-opinion interpretations of outside medical imaging sent to UW Medicine.
Radiology IT system issue troubleshooting: assess problems, perform workarounds, determine need to page-out issues to IT services for elevated levels of support. Assist technologists and radiologists in troubleshooting IT issues.
Execute disaster procedure protocols such as IT downtime and mass-casualty incidents.
Scan PHI paper records to the EMR.
Other duties related to teleradiology and film library management.
Radiology Clinical Unit Support and Reading Room Assistant
Point-of-care: schedule imaging orders for Radiology patients and hospital inpatients.
Review clinical indications in imaging orders to ensure appropriate documentation of medical necessity.
Monitor communications systems (Epic worklists, work queues, phone, radio, fax, pager, overhead PA) for incoming imaging orders.
Obtain patient demographics and clinical indications for the processing and scheduling of verbal bedside orders.
Point-of-contact for radiologists, radiologic technologists, hospitalists.
Assist in locating outside Radiology imaging and reports.
Answer queries regarding scheduled orders and scheduling/records policies and procedures
Receive incoming telephone calls from hospitalists: Triage calls to appropriate radiologists, technologists, and PSS peers.
Other duties related to the administrative and technical support of the Radiology clinical care units.
REQUIRED POSITION QUALIFICATIONS
High school graduation or equivalent AND
One year of healthcare, administrative, or customer service experience
OR
An equivalent combination of education/experience
ABOUT HARBORVIEW MEDICAL CENTER
As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.
Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
Challenge. Collaboration. Compassion. Become part of our team. Join our mission to make life healthier for everyone in our community.
ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Join our mission to make life healthier for everyone in our community.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
WORK SCHEDULE
POSITION HIGHLIGHTS
DEPARTMENT DESCRIPTION
Radiology Services at Harborview Medical Center offers a full complement of radiology tests and imaging procedures, including nuclear medicine and interventional radiology (angiography). Many modalities have same-day and next-day availability.
All of UW Medicine's radiologists are board-certified and sub-specialized in a variety of areas such as neuroradiology, body radiology, interventional radiology, musculoskeletal radiology, ultrasound, nuclear medicine, mammography, chest radiology and more. Imaging findings are integrated with all clinical data to generate comprehensive and actionable patient assessments.
Reports and images seamlessly integrate with your UW Medicine electronic medical record (MyChart) and are available to you and your care provider shortly after the exam has been completed.
PRIMARY JOB RESPONSIBILITIES:
Release of Information (ROI)
Teleradiology / Film Library Management
Radiology Clinical Unit Support and Reading Room Assistant
REQUIRED POSITION QUALIFICATIONS
OR
ABOUT HARBORVIEW MEDICAL CENTER
As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.
Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
Challenge. Collaboration. Compassion. Become part of our team. Join our mission to make life healthier for everyone in our community.
ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Join our mission to make life healthier for everyone in our community.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
