Patient Services Representative (Pt)

About Us

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

The Patient Services Representative works to support the mission and vision of Neighborhood Healthcare by providing excellent patient-centered customer service within a dynamic team environment. To achieve this, the Patient Services Representative facilitates a positive patient experience, working in conjunction with clinic staff, by supporting patients’ administrative needs and demonstrating the company values: Compassion, Above & Beyond, Generosity, Integrity, and Teamwork.

This is a part-time role expected to work Monday, Tuesday, Wednesday, from 4 PM to 8 PM, and Saturday 8 AM to 12 PM.

Roles & Responsibilities:

• Demonstrate premier customer service while assisting patients in a fast-paced environment: assess and appropriately respond to patient needs in an efficient and courteous manner.
• Review insurance eligibility and educate patients on available programs offered through Neighborhood Healthcare.
• Accurately schedule and confirm patient appointments according to established guidelines and reschedule as necessary.
• Receive payments for services and records them in computer or ledger.
• Verify patient’s record is up to date and accurate. Make appropriate changes in computer system.
• Deescalate difficult situations and identify solutions for the patient as necessary.
• Monitor Provider schedules for openings to ensure maximum utilization of all available appointments.
• Update patient chart in electronic health records upon arrival for appointment.
• Respond promptly and with caring actions to patients and employees. Acknowledge psychosocial, spiritual and cultural beliefs and honor these beliefs.
• Maintain professional working relationships with all levels of staff, clients and the public.
• Be part of a team and cooperate in accomplishing department goals and objectives.

Requirements

Skills: Bilingual (English/Spanish) required. Excellent verbal communication skills required. Computer skills including familiarity with spreadsheets and databases, required. Strong organizational skills and ability to interact effectively with clinic personnel, patients and diverse population. Excellent customer service skills required.

Education: High School diploma/ GED required.

Experience: Minimum one one-year customer service experience is required. Experience in healthcare setting is preferred. Experience with electronic medical records is a plus.

Neighborhood Healthcare requires employees to be fully vaccinated (including a booster dose) against COVID-19 and demonstrate proof of vaccination/booster upon hire or receive approval for an exemption based on a medical reason, disability or religious belief. Proof of booster dose will be contingent upon booster eligibility.

Pay Range: $22.00 to $27.50 per hour, Depends on Experience (DOE)