Patient Services Representative

Patient Services Representative-REMOTE - FULL TIME - DAY SHIFTS

American Health Connection has immediate opportunities for Work From Home Patient Services Representatives. American Health Connection provides patients with full-service, virtual central scheduling and communications services. Each Patient Services Representative is assigned to only (1) ONE medical facility at a time. This is a regular, full-time position with virtual training, employee benefits, and is 100% remote. No contracts! For more information, visit our website at www.AmericanHealthConnection.com. Come join our team!

Patient Services Representatives communicate with patients via phone, accurately and timely schedule appointments based on provided protocols, pre-register patients and verify insurance. This fast-paced position requires recent two (2) years minimum working medical office experience, including electronic health record systems (EMR/EHR) duties, and basic insurance guidelines.

· Prefer candidates with high volume scheduling in a medical multi-provider facility and patient clinical message encounters experience. Representatives can expect to handle 100 + calls back-to-back per shift.

· Candidates must have exceptional communication skills including written (legible, concise and with appropriate spelling) and verbal, including proper phone etiquette.

· Proficient and self-sufficient on a desktop computer and have a sense of urgency in assisting patients.

· The Patient Services Representatives must have private, noise-free, HIPAA compliant space at home.

FULL TIME DAY SHIFTS AVAILABLE!
Hourly Rate Starts At $16.00 with a 90 Day Review
We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

COMPUTER REQUIREMENTS - Must agree to meet these requirements after signing our offer letter and before start date:
**Computer Requirements: **Must be on a static location or address; devices such as laptops and chrome books are not acceptable due to security concerns**
Computer Type: Mini, Full Tower, All-in-One
Operating System: Windows 10 or newer; Mac Big Sur or newer
Processor (CPU): Intel i5 / Ryzen 3 / M1 or better (4-8 Cores)
Memory (RAM): 8GB or higher
**Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended
Input Device: A proper non-mechanical keyboard and mouse is required
**Internet Requirements: **Wireless(WiFi), Cellular(Hotspot), and Satellite internet connections are not acceptable due to the weather and radio frequency interference concerns which will cause unstable internet connectivity**
Internet Provider Type: Cable Internet
**Computer Internet Connection Requirements: Wired Ethernet connection
Internet Speed: 30mpbs for Download and 10mpbs for Upload Minimum
*Our healthcare agents must have private, noise free, HIPAA compliant space at home.
**Employees must have a private, noise free, HIPAA compliant space at home.

Apply Now!

Applicants who reside in California, Arizona, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Montana, New Hampshire, New Jersey, New Mexico, North Dakota, Oregon, South Dakota, Vermont, Washington, Washington DC and Wisconsin will not be considered at this time. Applicants must reside in the continental U.S.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday
• Rotating weekends

Application Question(s):

• What month and year was your last relevant medical appointment scheduling work experience?
• What Electronic Medical Record software do you have experience with?
• A desktop computer, USB headsets, and Internet speed of 30 Mb/Sec download and 10 Mb/Sec upload is required for this position. Are you willing to meet these requirements?
• What days and hours are you available work?
• Are you available to work every 4th rotating weekend, Saturday and Sunday?
• Do you have a HIPAA compliant, noise free, and private place in your home to work and use your computer?

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)

Work Location: Remote