Patient Services Representative

Welcome to General Physician, P.C.! We are proud to be one of the largest and most highly regarded multi-specialty medical groups in Western New York. Our top priority is to provide comprehensive, patient-centered care that enhances the quality of life for all of our patients.

We are excited to announce that we are currently hiring Patient Service Representatives (PSR) for our various offices throughout Western New York. These full-time, first-shift positions come with a complete benefits package, making them an excellent opportunity for both experienced medical receptionists and those interested in starting their career in the healthcare field. At General Physician, P.C., we believe in work-life balance, which is why these positions do not require nights, weekends, or holidays!

Some of our specialties:

Cardiology

Colorectal

Endocrinology

Gastroenterology

General Surgery

OBGYN

Oncology

Orthopedics

Primary Care

Pulmonary

Thoracic Surgery

We offer our Patient Services Representative:

Employees are benefit-eligible on the first of the month following their start date

This includes:

• Medical, dental, vision & much more
• Generous PTO and paid holidays
• Competitive salary
• 401(K) 3% employer contribution
• Verizon Wireless discount
• Uniforms provided

Essential Duties of a Patient Services Representative:

The primary purpose of this position is to serve as the initial point of contact with patients and family members through administrative duties such as check-in, check-out, and scheduling of appointments to help ensure efficient operations and patient flow.

• Perform check-in duties such as verifying patient demographics and insurance eligibility, processing appropriate authorization forms, collecting co-payments, and following specific service line protocols.
• Complete patient pre-registration by verifying insurance eligibility and contacting patients with questions/concerns, reviewing patient financial responsibility, and chart preparation following the Quality Checklist.
• Check out patients upon appointment completion, schedule follow-up appointments and procedures, provide proper paperwork, and relay necessary information to patients.
• Answer phones and route communication appropriately, schedule appointments, and document patient interaction in the EMR system in a timely manner.
• Manage incoming mail and fax documents in accordance with company policy, and process medical record requests and referrals.
• Process end-of-day reconciliation of cash and credit card payments.
• Perform general office duties such as document preparation, scanning, and filing.
• Maintain the cleanliness of the patient waiting room and ensure proper notification is made regarding the timeliness of appointments.
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, in accordance with internal and legal regulations.
• Deliver exemplary customer service to provide a positive patient experience across the organization.
• Perform other duties assigned by management.

Minimum Qualifications of a Patient Services Representative:

• High school diploma required; two-year college degree preferred
• Proven work experience in a healthcare facility and/or strong customer service experience preferred
• Knowledge of insurance and medical terminology
• Strong written and verbal communication skills with ability to utilize computer programs

General Physician P.C. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.