At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
This position has a strong emphasis on customer service to our patients:
- Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital.
- Serve as the front line contact person for all incoming patients.
- Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET.
- Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers.
- Serves as patient’s non-clinical navigator during discharge coordination.
Experience Required
- Minimum one year of recent registration or billing experience working in a medical facility preferred.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
- Epic experience preferred.
- Excellent organizational, written/verbal communication and teamwork skills.
- Demonstrated performance of excellent customer service skills.
Education Requirements
- High School Diploma or equivalent required.
Special Requirements
- Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
- Must possess excellent communication skills both verbal and written.
- Must be skilled in the use of computers.