Address
Form of work
SalarySUMMARY: Serves as initial contact for all callers. Receives and relays incoming telephone calls for the assigned area/clinic. Provides directory information and transfers calls as appropriate. Provides additional clerical support as needed.
DUTIES AND RESPONSIBILITIES:
- Answers, screens, and directs calls on multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employee, voice mail, or pager.
- Clears messages each morning and delivers to appropriate employees.
- Determines caller needs and directs them to the appropriate employee/locations.
- Responds to callers, clients, and employees in a courteous and professional manner.
- Composes and types routine correspondence as required.
- Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
- Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
- Performs other related duties as assigned by management.
QUALIFICATIONS:
- High School diploma or GED
