Patient Services Manager

Under the supervision of the President and Chief Operating Officer, the Patient Services Manager (PSM) is responsible for overseeing the day-to-day operations of the Patient Services team and ensuring the patient experience is aligned with CIH values and standards.

This role will be responsible for managing administrative and billing staff, interfacing with physicians, coordinating patient care as needed, managing office supplies, and ensuring compliance with regulatory requirements. The successful candidate will have strong communication skills, excellent organizational abilities, the ability to stay calm under pressure and a proven track record of managing an office in a healthcare setting.

Patient Services is responsible for all facets of a patient’s experience, acting as the first point of contact for patient communications including: educating new patients and scheduling appointments (electronically and over the phone), managing the in-clinic experience during the visit, and troubleshooting non-medical issues as appropriate.

While patients are at the clinic, the PSM is responsible for the check-in and check-out process, including helping patients understand their bills, any lab work and overseeing a small retail environment of supplements and other medical items that support treatment protocols. From time to time, other duties may include interfacing with insurance companies, facilitating patient tests and procedure authorization, managing medical records, maintaining inventory of supplies and general maintenance of the office.