Patient Service Specialist

Meridian Healthcare is looking to bring on an enthusiastic and detail-oriented Patient Service Specialist that will provide support to our Medical office in Trumbull County, Ohio. Part-time or full-time opportunities are available, and will work an early-morning schedule.

ABOUT MERIDIAN HEALTHCARE

Meridian HealthCare is a nonprofit 501(c)(3), integrated behavioral and primary healthcare organization with 50 years of high-quality service delivery in the Mahoning Valley.

Since 1974, Meridian's mission has been to eliminate addiction by working with individuals and their families through recognition, prevention, consultation, healthcare, communication, support, and treatment, utilizing a person-centered approach that respects the dignity of every individual.

In addition to offering a comprehensive approach to addiction (that includes prevention, treatment, recovery support, housing, criminal justice services and much more), we are also a trusted source for primary care, mental health services, chiropractic care and acupuncture.

At Meridian, we provide a culture that centers around putting the patient first, working together as a team, and being financially responsible. We provide excellent benefits giving you a great work/life balance including a flexible schedule. In addition to great pay and benefits, we strive to create a supportive and innovative environment for our employees to work in!

A DAY IN THE LIFE OF A PATIENT SERVICE SPECIALIST

• Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon expected service behaviors.
• Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to react with patients by actively greeting patients and resolving patient issues.
• Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Follows standards and guidelines for telephone etiquette and service when interacting with patients over the phone.
• Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.
• Recruits, enrolls, and educates patients on NG Patient Portal impacting utilization rates and enhancing the patient experience.
• Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training.
• Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers.
• Processes the workflow for the day
• Supports and participates in process improvement efforts
• Relays staff messaging
• Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff
• Supports and adheres to compliance policies and procedures
• Other duties as assigned

QUALIFICATIONS FOR A PATIENT SERVICE SPECIALIST

• High School Diploma or GED required
• Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience required
• Demonstrated experience in providing exceptional customer service and conflict resolution
• Associates degree may substitute for one year of experience
Bachelor's degree may substitute for the experience requirement

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this job and our team, please fill out our initial 3-minute, mobile friendly application. We look forward to meeting you!