Address
Form of workDepartment:
09122 DCI St. Charles - Front End Staff
Status:
Part time
Benefits Eligible:
Yes
Hours Per Week:
28
Schedule Details/Additional Information:
28 hours a week
Job Details
Purpose:
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.
Accountabilities:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
Position Requirements:
Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties.
09122 DCI St. Charles - Front End Staff
Status:
Part time
Benefits Eligible:
Yes
Hours Per Week:
28
Schedule Details/Additional Information:
28 hours a week
Job Details
- Address: 3310 W. Main Street St. Charles, IL 60175
- Office Hours: Monday-Friday 7am-8pm
- Rotating Saturday: 7am-1pm
Purpose:
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.
Accountabilities:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
Position Requirements:
- High school diploma or equivalent.
- Required to pass 6-week MSO training program immediately after hire to be assigned to a practice.
- Two to three years customer service experience in a high-volume, high-stress environment.
- Experience handling difficult caller/customers/patients.
- Experience handling several tasks at once without mistakes or diminution of professional demeanor and customer service.
- CRT/PC experience in a customer service setting.
- Working knowledge of the BAR and scheduling sections of the IDX system preferred.
- Strong interpersonal and telephone communication skills.
- Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
- Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared workspace.
- Exposure to ill patients.
- Ability to work under stressful conditions with demanding customers.
- Possible travel to various AMG practice sites or to ancillary settings for practicums, training programs and/or temporary assignment.
Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties.
