Address
Form of work
SalaryPatient Service Representative Float
Location - 40 Polly Drummond Hill Road, Newark, DE
40 Hours Per Week;
Hours - Variable (6:30am-7:00pm) with a rotating Saturday
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greets and registers patients in a friendly and service oriented manner.
- Notifies appropriate team member on patient arrival.
- Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation.
- Verifies/ updates changes in patient/physician/insurance to ensure proper billing.
- Collects and logs all co-pays and fees.
- Answers/ transfers incoming phone calls.
- Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
- Enters accurate information in the system.
- Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
- Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.
- Responds to patient's minor questions and concerns, and refer to supervisor when necessary, in an expedient manner.
- Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail
- Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant.
- Coordinates with the back office staff for timely and effective care of patients.
- Obtains proper authorization and identification prior to release of confidential medical records.
- Uses clerical skills (e.g. filing, organizing, process incoming mail etc).
- Provides management with reports and logs when required.
MINIMUM QUALIFICATIONS, EDUCATION AND EXPERIENCE
- Must have one of the following: a high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.
- Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills.
- Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.
$16.00 - $21.60 / hour
