Address
SalaryPrimary Function/General Purpose of Position
The Front Desk Registrar is the welcoming agent for patients into the Urgent Care center and collects necessary information to initiate the Urgent Care visit. The registrar communicates and models the mission and values of Bon Secours Mercy Health.
Essential Job Functions
Collect patient information and co-pays required to initiate an Urgent Care visit and document such information within the electronic medical record (EMR).
Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
Follows front end revenue cycle check-in standard work including: Obtains registration from patients and accurately enters required information into the computer system, Secures signatures on all required forms and updates information accordingly, Registers patients in a timely and accurate manner, Collects missing information from the patient, Collects necessary co-pays and/or collection balances from the patient.
Maintains a safe and supportive environment by keeping the work area, supplies, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
Participates as an active member of the patient care team, including attendance at clinical huddles
Reconciles cash drawer at the close of the day. Schedules follow-up appointment and/or assists with scheduling other services for patients.
Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Medical Assistant Certification from an approved issuer (preferred)
Education
High School Diploma or GED (required)
Work Experience
One year of face-to-face registration experience (preferred)
Skills
Ability to use standard office equipment (i.e. computer, copier, phone, fax machine)
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Attention to detail
Acceptance of authority
Critical thinking
Communication with family members
Teamwork
Conflict resolution
Active listening
Relationship building
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
- Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
