Patient Service Ancillary Services Admitting

Job Summary: Greets, instructs, directs, and schedules patients and visitors. Serves as liaison between patient and medical support staff. Answers phones, makes appointments and takes messages for patients. Enters lab and radiology orders in EHR and/or LIS and CLSA; sample handling. Performs a variety of procedures and duties associated with Primary Care, Urgent Care, Lab and Radiology.

Essential Functions:

1. Greet patients and visitors in a prompt, courteous, and helpful manner.
2. Obtain referrals if needed for coordination of insurance benefits.
3. Make appointments for patients per protocol, ability to explain procedure prep in an understandable manner to patients.
4. Check in patients, verify and update necessary information in the medical record. Input pertinent demographics, insurance information, and appointment data into automated appointment system and on patient processing documents as needed. Use of electronic health record system, LIS and CLSA.
5. Refer patients to Credit or Business Office for clarification of insurance coverage as needed.
6. Refer to Patient & Provider Relations for resolution of disputes and/or patient concerns as needed.
7. Observe waiting areas and reassure patients awaiting service for lengthy periods of time. Notify licensed medical and/or nursing personnel of patient emergencies, need for assistance, or lengthy waits.
8. Distribute and/or assist patient in completion of forms.
9. Answer telephones promptly and courteously, identifying yourself to callers.
10. Ability to work with a computer and view screen for long periods.
11. Cover Holidays that fall within days scheduled when Urgent Care is open.

Required Knowledge, Skills, Abilities:

1. High School Diploma or equivalent.
2. Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
3. Ability to perform data entry in Electronic Health Record (Allscripts), Patient Management System (Centricity), Laboratory Information System (LIS) and Radiology PAC’s (CLSA).
4. Ability to communicate clearly, professionally, and courteously. Ability to read, understand, and follow oral and written instruction.
5. Ability to work in a fast paced environment, while keeping close attention to accuracy.
6. Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff. Must be able to pass the required spelling and typing test.
7. Must be able to work flexible hours and shifts and available for weekend rotation and holidays.
8. Must be detail-oriented and have the ability to prioritize a variety of tasks, multitask.
9. Ability to work independently and as a team participant.

Required Customer Service Skills: Employees of the Salem Clinic are required to consistently implement the Clinic’s “Principles of Customer Service” (described below).

• Smile – Provide a warm and friendly greeting in person or on the telephone,
• Assist – Be alert and responsive to opportunities to help patients and staff,
• Listen – Show interest, provide undivided attention, and use active body language,
• Eye Contact – Always provide eye contact at initial greeting, and at other feasible times,
• Mile Extra – Go the extra mile to meet other’s needs,
• Communicate – Keep people informed, respond to messages in a timely manner, and ask questions,
• Liaison – Initiate positive relationships with patients and staff members while meeting their needs,
• Individualize – Treat each person as an individual and look at things from their perspective,
• Notice Surroundings – Notice physical surroundings and what people need, take action if needed,
• Impression – Make a positive impression during each interaction, and
• Choice – Choose to make the Salem Clinic a great place to work and to receive excellent care.

Required Teamwork Skills: Employees of the Salem Clinic are required to consistently implement the Clinic’s Essential Skills of Teamwork (described below).

• Alert and responsive to assist fellow workers without being asked,
• Puts needs of others before own,
• Offers constructive feedback in a nonjudgmental, positive, and confidential manner,
• Shows initiative and takes responsibility in dealing with interpersonal conflict resolution,
• Flexible in response to unexpected changes in work volume, scheduling and staffing,
• Takes responsibility for keeping informed,
• Assumes supportive role in the absence of supervisor,
• Recognizes, acknowledges and shows appreciation for the contributions of others,
• Promotes a positive work environment.

Position Number: 4A-5OCS

Hours: Part time | every other Sa & Su | 9:30-5 or 9:30-5:30p

Hours: PTOC | 7.25 hours every other week | Working every other Sat & Sun 9:30-5 or 5:30

Position Number: 4A-5F

Hours: Full time | M-F | 10:05-7:05p