Patient Representative

Greet patients as they arrive, schedule appointments by computer, answer the phone, take messages, take payments, and verify insurance as needed.

Responsibilities

· Greet and direct patients, vendors, and visitors as they arrive in a friendly and professional manner

· Maintain confidentiality of all employee and patient information

· Schedule appointments for patients both in person and on the phone; Enter appointment data into scheduling system

· Register patients when they arrive for their appointment; Verify patient data is correct and up to date

· Collect and verify insurance information; Collect co-pays and other patient payments when needed

· Scan documents received from other medical offices; Scan documents into system and enter into patient electronic chart where appropriate

· Promote efficient, organized and pleasant office operations in the health center, consistent with the mission of CHC to offer care in an atmosphere of dignity and respect

· Explain practice policies and procedures to patients including HIPAA guidelines; Uphold all practices for the Health Insurance Portability and Accountability Act (HIPAA)

· Serve as a representative of the health center to the community by communicating in a friendly, caring manner both on the phone and in person

Knowledge, Experience and Skills

· Bilingual English/Spanish preferred

· Able to work independently, yet seek resources or assistance when needed

· Good organizational skills; able to coordinate multiple tasks well.

· Good communication skills, verbal and written.

Physical Limitations

· Sitting for long periods, dexterity for computer typing

Job Type: Full-time

Pay: From $16.94 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Clinic
• In-person

Experience:

• Customer Service: 1 year (Required)
• Medical office: 1 year (Required)

Work Location: In person