Patient Relations/Greeter

Immediate opening for an Office Greeter/Treatment Coordinator position in our busy multi-doctor Gettysburg dental office. You are the first face our patients see when they enter the office and the last person they see before they leave. Friendly, outgoing, willing to go the extra step and works well with other staff. The ideal candidate will make our patients feel especially well cared for while your cool, calm, and professional manner and organizational skills are maximized to their full potential. Job duties include, but are not limited to:

• Answering a multi-line phone system
• Checking in patients, entering and updating demographics and insurance in our patient managements software (OpenDental)
• Maintaining schedule control
• Building rapport with potential and current patients and their parents and acting as a liaison between them and the doctor.
• Creative brainstorming in the areas of marketing and community relations.
• Engaging in correspondence via mail, email, and phone with potential patient parents, current patient base, and colleagues in the dental industry.
• Support the Schedulers as needed
• Other duties as assigned.

Proficiency in Microsoft Word and Excel needed, general computer knowledge and comprehension is necessary, and technology problem-solving skills a plus. High school education is required; Qualified candidates should also possess the following skills:

• Attention to personal appearance and presentation for face-to-face consultations with patient families.
• Ability to educate others while addressing their desires, concerns, or hesitations.
• Exemplary communication skills including effective listening skills to meet patient's needs.
• Willingness to learn and execute new sales-coaching processes or programs.
• Commitment to ethical conduct and respect for privacy protocols.

Four to five, 36 to 40 hour work week, hours vary between 6:30am and 6:00pm, competitive wages, major holidays off, 401K benefits, staff/family outings, and continuing education. Please send a letter of introduction, including salary requirements accompanying your resume.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Uniform allowance

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Computer Skills: 1 year (Required)

Work Location: In person