Address
Form of work
SalaryJob ID: 6004331792
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Shadyside
Department:Patient Relations
Location: 5230 Centre Avenue, Pittsburgh, PA
Union Position: No
Salary Range: $ 19.92-33.12 USD
UPMC Presbyterian is looking for a Full-Time Patient Relations Coordinator to join our team.
Hours: 10a-8pm 4 ten-hour shifts (may need to cover Saturday’s), 1 work from home day per week.
Purpose:
Function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances in order to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolve and accommodate the special needs of patients and their families/visitors.
Responsibilities:
- Participate on committees related to family-centered care or service excellence.
- Assist volunteer activities associated with the Patient Representative function.
- Carry out requirements of complaint management policy and procedure.
- Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
- Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
- Accurately document and reprot accounts of problems and activities on behalf of patients and families.
Qualifications:
Bachelors degree and 1 year of customer service experience; or an Associates degree and 3 years of customer service experience; or HS Diploma and 5 years of customer service experience. Ability to command resources, influence peers and multi-task. Understand and apply quality improvement principles. Excellent written and verbal communication and organizational skills. Strong computer skills and ability to work independently.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
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