Patient Registration Representative

SUMMARY

The REGISTRATION REPRESENTATIVE is responsible for greeting patients, giving directions and instructions, providing information, scheduling appointments, and communicating with staff. They will serve as a liaison between patients and medical support staff, showing love, integrity, and excellence in all interactions with patients and co-workers.

QUALIFICATIONS

- High school diploma or equivalent

- Current Hepatitis B vaccine, flu vaccine, and negative TB test

- Knowledge of front office procedures

- Team oriented with excellent written and verbal communication skills

- Knowledge of grammar, spelling, and some medical terminology

- Skill in operating a computer, copier, multi-line phone system, and calculator

- Skill in greeting patients and answering the phone in a pleasant and helpful manner

- Knowledge of accounts receivable practices and medical business office procedures

- Knowledge of coding procedures

- Ability to establish and maintain effective working relationships with patients and co-workers

- Ability to perform work which requires full range of body motion, sitting and/or standing for long periods of time with varied activities, such as sitting, walking stooping, lifting, bending and reaching

- Manual dexterity sufficient to operate keyboard and necessary office equipment

- Ability to lift up to 30 pounds and view and type on the computer for long periods

- Ability to perform work which may be stressful at times due to work load, constant interruptions, emergency situations and upset patients

- Ability to work night and weekend hours if scheduled

- Ability to work in an environment with frequent exposure to communicable disease, toxic substances, medical preparations and other conditions common to a clinical environment

DUTIES

- Greet and register patients in a polite, prompt, and helpful manner

- Provides any necessary instructions/directions

- Check in patient, verifies and update patient information in the computer

- Provides any necessary forms needing completion, obtains signatures as needed

- Inform appropriate department/persons of patient’s arrival

- Maintain appointment schedule and follows office scheduling policies

- Oversee and maintain clean,orderly waiting area, including reading materials, reports problems or irregularities

- Maintains clean work area

- Answer phone in a pleasant manner, screens calls and takes messages, provides information and deals with patient needs expeditiously

- Follow checkout procedures in a courteous and helpful manner

- Collect copays and payments and balances daily work

- Duplicate documents and forms as directed

- Maintain patient confidentiality

- Substitute for other personnel in a backup role when necessary for prompt attention of patients’ needs

- Attend meetings as required

- May be required to perform other duties as directed by management

Job Type: Full-time

Pay: $14.50 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Dependent health insurance coverage
• Financial planning services
• Flexible schedule
• Health insurance
• Life insurance
• Matching gift program
• Opportunities for advancement
• Paid jury duty
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Pediatrics
• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Ability to Commute:

• Fairhope, AL 36532 (Required)

Ability to Relocate:

• Fairhope, AL 36532: Relocate before starting work (Required)

Work Location: In person