This is a 1.0 FTE (80 hours per two week pay period), benefits-eligible opening.
M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here.
Greets and welcomes patients into the clinic. Verifies, registers and schedules patients with accuracy and efficiency. Verifies insurance and demographic information. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments.
Job Expectations:
Registers and verifies insurance and demographic information with the patient according to established guidelines.
Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address.
Informs patients of insurance coverage co pays or self-pay policy and documents in patient account for front desk staff.
Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements.
Researches and facilitates patients questions and concerns according to established guidelines and procedures.
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards.
Actively participates in creating and implementing improvements.
May occasionally answer in-coming calls from patients or internal team members to assist in patient care.
Schedules appointments for patients with specified clinician according to scheduling guidelines, patient’s needs, and availability of clinician.
Qualifications:
Education:
Preferred
Education:
Other Required Skills
- Demonstrated focus on customer service/patient service with every interaction
- Excellent public relations and communication skills
- Ability to work as an effective team member to provide exceptional care
- Good telephone and computer skills
- Must be flexible to work various shifts and locations as required
- Ability to use appropriate computer applications
- Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement
- Knowledge of medical terminology
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.