Address
Form of work
Training on site in Peoria, after orientation option to work from home.
Expected pay for this position is $21.30 - $25.05/hour. Actual pay will be determined by experience, skills and internal equity.
POSITION SUMMARY:
The Patient Navigator leads the day-to-day efforts of welcoming new patients to OSF, which includes aligning patients with the right provider in the right location and scheduling them at the right time. In addition, the Patient Navigator serves as a resource to patients and departments to provide guidance for services that support population health management initiatives including ACO outreach and various campaigns that link the patient up with the right provider and service. Performs essential Patient Navigator functions to bridge OSF Urgo, Emergency Department, OSF OnCall and OSF inpatients without a Primary Care Provider (PCP) to a PCP who meets the patients’ needs and preferences. The Patient Navigator is part of the Saint Gabriel Digital Experience team that uses technology and outstanding customer service to bridge the needs of the patients we serve and create value. Understands the connection of patient experience with patient loyalty and integrates service excellence with each patient interaction. Provides exceptional customer service and collaborates with other departments to provide an exceptional patient experience. Assists, when needed, with referrals services.
Qualifications
REQUIRED QUALIFICATIONS:
Education: High School diploma or GED
Experience: 2 years of work experience in a medical or patient care setting or CNA/MOA, demonstrating strong use of medical terminology skills or 1 year of successful work experience, with proven results within a contact center in patient scheduling agent role or referrals specialist role.
Other skills/knowledge: Basic competency with MS Office. Strong communication, decision-making, interpersonal skills, customer service, and organizational skills. Proven outstanding patient advocacy skills and ability to critically think to effectively guide the patient in real-time.
PREFERRED QUALIFICATIONS:
Education: Associate’s degree in a healthcare, business, or related field.
Experience: 2 years of contact center or customer service experience. Prior experience with Epic (preferred) or other electronic health record platform.
OSF HealthCare is an Equal Opportunity Employer.
