Patient Care Navigator - Ir Outpatient

Location: Chicago, IL

Hospital: RUSH University Medical Center

Department: IR Outpatient Clinic

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (7:30:00 AM - 4:00:00 PM)

Summary:
The Patient Care Navigator is responsible for assisting nurses and social workers to provide outreach efforts to a group of patients from a patient list. The Patient Navigator will share knowledge and education to empower patients and improve their ability to navigate services and systems. This role will utilize the established model of care management. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Center Customer Service Standards.

Responsibilities:
Daily monitoring of a list of inpatient discharges, ER discharges, and referrals.
Provide outreach for all patients due for follow up and new patient appointments according to policy and procedures.
Prepare and deliver routine correspondence/medical records to referring agencies and primary care
providers in accordance with policy.
Document all correspondence in electronic medical records as necessary.
Liaison to multiple departments, agencies and provider offices.
Participate in meetings as assigned.
Conduct outreach and complete assessments as necessary to identify individuals at risk for adverse health
outcomes including timely Health Risk Assessments
Provide assistance with insurance as needed, including helping patient connect with resources for
enrollment, conducting verification of insurance plans, assisting patients with redetermination, and
others as needed.
Coordinate transportation for all patients as needed
Other duties as assigned

Other information:
Required Job Qualifications:
High School diploma or GED and 1 year in experience Electronic Medical Record
Knowledge of ambulatory setting
Basic knowledge of Microsoft Office
Written, verbal and exceptional interpersonal communication skills
Ability to multi-task
Ability to function independently, to organize, and be self-motivated
Preferred Job Qualifications:
Associates degree (health related area of focus such as social work, psychology or medical terminology)
Bilingual

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.