Patient Liaison

We are seeking an energetic individual to join our Patient Liaison team and become a key player in growing Salience TMS Neuro Solutions through assisting patients and referral doctor pipeline management and enhancing brand awareness. This entry-level position is the starting point for a promising career in health care.

As a Patient Liaison , you will play a crucial role in educating our patient population about TMS. Patient Liaisons manage incoming and outgoing calls to coordinate care with the proper services. All the while becoming a huge asset to our Patient Advocate, Treatment Coordinator, and Medical Director team by assisting with patient pipeline management at all locations.

Successful candidates must have a strong work ethic, a passion for mental health and the need for improvement in health care, the desire for self-improvement, the always-be-learning mentality, and the drive to not only meet but exceed sales targets.

Working closely with our Management team and Patient Advocate team, will give you the opportunity and the skills to develop your career. This role will be groomed to move into a Patient Advocate.

RESPONSIBILITIES/DUTIES:

• Manage incoming patient lead flow using phone sales techniques to book consultation appointments
• Contact patients who have been referred from outside providers to help educate the referred patient about TMS.
• Be present and able to answer any inquiries through our website’s chat tool.
• Maintain call volume of 40-50 calls per day with the intent to qualify key leads and create a pipeline for Patient Advocate and Market Development Team
• Track all relevant qualification and lead management activity using Salesforce (including calls, prospect pipeline, account notes, etc.)
• Meet or exceed key activity metrics for daily calls, emails, and consultations booked.
• Collaborate closely with the Patient Advocate team to ensure we are providing the best care to our patients and our practices.
• Expand knowledge of the current status of mental health and help Salience TMS Neuro Solutions become the leading provider of TMS in the nation.
• Assist in initiating Care Navigator, or any type there other, consultations for SMART Health and Wellness facilities.
• Perform other tasks as assigned by supervisor

JOB SPECIFICATIONS:

• All the same information as the responsibilities and duties are included in this.
• Full-time employee
• Expected hours of 8:30 am to 5:30 pm
• Working knowledge of MS Office Applications and internet navigation

REQUIRED EDUCATION/EXPERIENCE:

• College Degree or equivalent
• 0-2 years of sales experience, customer service or lead generation
• Knowledge of Salesforce preferred but not required

ESSENTIAL FUNCTIONS/Skills:

• Self-motivated and highly organized
• Team player yet capable of working independently
• Driven and tenacious with the ability to be professionally persistent and persuasive
• Customer/personal service-oriented sales
• Ability to learn and follow sales methodology to achieve goals
• Personable through verbal and written communication
• Positive can-do attitude
• Excellent probing and active listening skills
• Excellent organizational, analytical, and problem-solving skills
• Ability to conduct extensive cold calls and email campaigns
• Be humble, coachable, great to work with and open to trying new things
• Persistent, persistent, persistent
• Empathy and compassion for mental health improvement.

Environment: Office setting employee, desk or cubicle.

Physical Demands: Ability to be on the phone 70-75% of the day. Occasional help with moving or building light office furniture.

Vision: Good vision, will be working in front of a computer, the ability to dial on the phone multiple times a day.

EEOC Disclosure:

Salience TMS Neuro Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.