Senior Patient Care Liaison

Introduction

Do you want to join an organization that invests in you as a Senior Patient Care Liaison? At Work from Home, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Patient Care Liaison like you to be a part of our team.

Job Summary and Qualifications

The Senior Patient Care Liaison is a non-clinical role that supports patients, customers and internal stakeholders using a variety of interaction channels, including voice, email, chat, postal mail, and fax. Creates and maintains a positive customer experience in a patient centered, quality driven environment.

What you will do in this role:

• 
  Demonstrates and maintains all previous level responsibilities

• Master of assigned call types, queues and associated tasks

• Serves as subject matter expert on policies and procedures; Serves as subject matter expert on Customer Relationship Management (CRM) software

• Willingness to demonstrate flexibility in handling work flows and job assignments

• Understands the NCCM strategy

• Demonstrates productivity and quality to meet the targeted levels

• Maintains positive work environment and is able to confidently re-direct negative comments to leadership when situation arises

• Performs duties in an independent manner

• Multi-tasking (i.e. talking on the phone while typing, using more than one application during calls, etc.)

• Understands when to escalate, report, or voice issues and concerns

• Demonstrates proper spelling, grammar and punctuation in all written communication

• Demonstrates good judgment in handling situations not covered by written or verbal instructions

• Able to work effectively with internal and external customers

• Able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly, and transcribe accurately

Qualifications that you will need:

• High School Diploma, GED, or an equivalent in demonstrated work experience.

• 1 year of customer service experience required

• 1 year of experience using an internet-based software program required

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Patient Care Liaison opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.