Patient Financial Services Manager

Health Advocates is seeking an experienced Patient Financial Services Manager for our main office in Chatsworth, CA.

Job Summary

Directly and through subordinates is responsible for the day-to-day functions within the Insurance Unit in identifying and resolving underpaid healthcare insurance accounts and settling Third Party Liability and Worker’s Compensation claims for multiple hospital clients. Job responsibilities: identifying, monitoring, and resolving underpayments by payers of healthcare claims due to various denial reasons, including technical, administrative, clinical, and contractual issues. Resolution may include these methods – complying with payer appeals requirements, alternative dispute resolution, settlement conferences, and litigation coordination with Health Advocates’ affiliated law firm. Responsibilities also require development of positive external and internal relationships in order to facilitate timely resolutions of cases, staff development and performance reviews, identifying and implementing process improvements, managing day-to-day activity levels and functioning of the department to ensure effective and timely work, and performing miscellaneous related duties, as needed.

Qualifications

· Bachelor's Degree in a related field or any combination of education, training, or experience to

perform the essential duties of the position

· 3 to 5 years of experience in hospital, Third Party Liability, Worker Compensation collections at

a supervisory or senior level position

· Knowledgeable of Managed Care contracts in a health care delivery environment

· Demonstrated success with building and guiding a healthcare collections team

· Excellent verbal and written communication skills

· Proven leadership skills and abilities

· Detail oriented and strong organizational skills

· Strong problem-solving skills

· Ability to work independently and with others

· Proficient in Microsoft office (Word, Excel, Outlook, etc.)

· Must be able to type 35 wpm

Working Title: Manager
Pay Rate: $38.50-$63.00 per hour (Depends on Experience)
Position Type: Full-time; Exempt
Schedule: Alternative Work Week Schedule: Mon-Thur 7:30 am - 5:00 pm and Fri 7:30 am -12:30 pm
Other: We conduct assessment testing and post offer background checks

Benefits

Health Advocates offers a comprehensive benefits package to meet the needs of today's employees. They include: Healthcare and Insurance Benefits, Retirement Benefits, Employee Discounts, Employee Assistance Program, Credit Union, Rideshare Incentives, Employee Referral Program, Vacation/Holiday/Sick Leave and other time off.

About Us

Founded in 1990, Health Advocates is the largest privately funded public advocacy company in California providing Eligibility and Recovery services to California public health systems, private hospitals, clinics, health plans, government agencies, and individuals. We are dedicated to identifying medical coverage from third-party sources such as Medi-Cal, Social Security (SSI/SSDI), and other health insurance programs to minimize uncompensated care to the benefit of both our clients and the patients and applicants they serve. Our success is born from a very unique blend of resources, expertise, and an unwavering determination to identify coverage and recovery solutions on behalf of patients that simply have no ability to pay their increasing financial healthcare debts. Innovation and compassion are integral to Health Advocates’ identity and these attributes have historically served our clients very well. We are proud of our past, excited about our future, and confident of our continued success.

This position requires access to confidential protected health information (PHI). This employee is expected to protect the privacy of all PHI in accordance with Health Advocates' privacy policies and procedures and as required by state and federal law including but not limited to the HIPAA Security and Privacy Rule.

Health Advocates

21540 Plummer Street, Suite B

Chatsworth, CA 91311

(818) 995-9500 p

(818) 995-6872 f

Health Advocates is an equal opportunity employer. We believe all of our employees should be treated fairly, consistently, and with dignity and respect. Our goal is to maintain a satisfied and productive team of employees. The keys to reaching that goal are effective leadership, fair and competitive wages and benefits, dedication to the job, and close attention to employee relations matters.

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