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Form of workJob Description
Promotes good will and fosters positive relationships with patients. Acts as a liaison between patients, patients’ family, and the organization; communicates organizational billing and collections practices and financial assistance application process; addresses patient’s questions, complaints, problems and concerns regarding billing and/or collections; serves as a resource for on-site Medicaid and family assistan
Education:
Requires a high school diploma or its equivalent with 2-4 years of experience in the field or in a related area.
Experience:
Familiar with standard concepts, practices, and procedures specific to healthcare billing, collections and medical assistance programs. Relies on experience and judgment to plan and accomplish goals, targets, and objectives
Licenses, Certifications and/or Registrations:
Certified Patient Accounts Manager (CPAM) or similar certification preferred
Specialized Knowledge and Skills:
Exceptional interpersonal communication and customer service skills; ability to interpret procedural guidelines and governmental regulations; familiar with Florida Medicaid enrollment and Florida Statutes pertaining to Charity Care.
Northwest Florida Community Hospital is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Northwest Florida Community Hospital are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Northwest Florida Community Hospital will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
In addition, as part of our commitment to quality and excellence, Northwest Florida Community Hospital will continue to maintain a safe, healthy environment for you by requiring all applicants, who are tentatively selected for a position, to submit to a criminal history check and screening for illegal drug use prior to appointment for a job.
Final confirmation of any job offer will be contingent upon successful completion of all pre-employment requirements, to include undergoing a pre-employment drug screening, and that failure to submit to such screening, the falsification of a screen, or a positive finding on a test will remove the applicant from consideration for employment for one year.
