Patient Financial Counselor

Patient Financial Counselor

THIRA Health - Bellevue, WA

Required Education:  Associate degree

THIRA Health seeks a Financial Counselor to join our team and provide general billing/finance support on both the patient-facing side and the back-office side of operations.  The Financial Counselor must have strong analytical, interpersonal, and organizational skills. The ideal candidate must be flexible, detail-oriented, proactive, a team player, and have experience working in a fast-paced environment. 

Job Duties:

• Review Patient Financial responsibilities at the time of orientation and collect payment(s) as appropriate
• Serve as primary point of contact for all billing-related questions for patients and staff
• Discuss deductible, co-insurance, payment plan options, and other financial obligations with individuals considering admission
• Connect with patient at time of discharge to review billing status and questions
• Evaluate Patient Financial status and establish payment plan agreements as needed; monitor patient payment plan balance agreements for timely and consistent processing
• Prepare, review, and facilitate mailing of monthly patient statements
• Prepare and submit clean claims to various insurance companies following the specified insurance company protocols
• Reconcile daily charges
• Research and resolve complex insurance claim denial
• Collaborate with Utilization Review Department to ensure correct authorizations and appropriate documentation for clean claim submission and adjudication
• Review provider chart notes to ensure appropriate documentation is maintained for required billing insurance standards
• Participate in quality reviews for performance improvement; continually evaluate billing processes and practices to identify opportunities for improved efficiencies

Required Experience/Skills:

• Associates Degree in a related field, or equivalent combination of education and experience

• Ability to interface with all levels of staff, patients, visitors, healthcare professionals, and the general public in a professional, sensitive, and interpersonal manner
• Must be able to successfully pass a criminal background check

Benefits:

• Comprehensive healthcare benefits package; inclusive of Medical, Dental, Vision, & Employee Assistance Program (EAP)
• Generous allotment of Paid Time Off
• 401(k) retirement savings plan with company match

Please be sure to add notifications@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us.  

THIRA Health is an equal opportunity employer dedicated to ensuring that every employee has the right to work in an environment that is free from all forms of unlawful discrimination.