Patient Financial Counselor

Our Patient Financial Counselor will be specifically focused on the financial aspects of the front office such as collecting payments and financial counseling for patients, as well as sharing responsibility for front desk activities within the practice.

Essential Responsibilities:

• Meets with patients for financial counseling and assist throughout process of treatment.
• Dedication to deliver excellent customer service in a fast-paced environment.
• Ability to calculate, communicate and document patient responsibility for all stages of care to patients.
• Excellent organization skills and ability to follow-through on all daily tasks.
• Coordinates and maintains needed referrals, predeterminations and preauthorization with department team lead.
• Problem solving skills and ability to act as a patient advocate to ensure highest levels of patient care.
• Manages physicians schedule on a daily basis.
• Assist with patient check-out, scheduling appointments and answering phones.
• Excellent verbal and written communication skills when responding to financial questions related to testing and treatment from patients as needed.
• Enthusiasm to collaborate with your team or work on an individual basis as needed.
• Ability to be an advocate for your patients by being knowledgeable, empathetic, understanding and invested in their journey as part of their Care Team.
• Provide support for other duties as assigned

Education and/or Experience:

• High School Diploma or equivalent; college preferred.
• Reproductive Endocrinology and Infertility (Fertility/Infertility) clinic experience preferred.
• Minimum of 3 years ADMINISTRATIVE work experience in a medical office.
• Experience/background in insurance navigation, advocacy and medical billing.
• Excellent written and verbal communication skills.

*The Prelude Network is part of Inception Fertility, a family of patient-centered, tech-enabled brands that together seek to redefine the fertility patient experience. At Inception, we touch every stage of the fertility life cycle—from egg donations and preservation to fertilization, pharmaceuticals, and even financing—making us well positioned to help patients build families regardless of what their unique journey looks like. Our diverse portfolio also enables us to offer exceptional opportunities for professional growth across several fertility-related specialties.

Inception offers fantastic benefits to our team (Family members):

• FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
• Adoption assistance and fertility benefits
• Maternity and paternity/partner paid leave
• 401k with generous match
• 11 Company-paid holidays (1 float)
• PTO starting at 18 days/year
• Family member recognition program
• Continuing education/professional development reimbursement and time off
• Family member referral program
• HealthJoy benefit concierge service and more!