Patient Finance Counselor

You’re experienced, talented and motivated. You have the discipline, and you want to invest it in an opportunity that will invest in you. You want to add more meaning to the work you do every day.

At ERC Pathlight, our mission lights the way for your passion.

Who we are:

With over 30 locations throughout the U.S. and treatment options available virtually, ERC Pathlight meets patients where they’re at to offer innovative, compassionate, and comprehensive treatment for eating disorders, as well as mood, anxiety, and trauma-related disorders.

We were founded in 2008 by pre-eminent psychiatrists and psychologists and treat 6,000+ patients per year. With the critical need for mental health care and eating disorder treatment, especially during the Covid-19 pandemic, we’re looking for passionate and qualified professionals who will live out our mission to help save the lives of our patients.

What you’ll be doing:

This is by no means a “behind-the-scenes" role, as your work will help the company serve patients daily in a multitude of ways.

The Patient Financial Counselor (PFC) I role is a remote position reporting to the Patient Financial Services Supervisor and is responsible for all communication with admitted and discharged patients regarding finances. These come in the form of phone calls to a relatively high-volume phone line or e-mails to a shared inbox and range from billing inquiries, payment plans, refunds, collections, running financial assistance and triage that may include contacting on site teams or admissions to get patients to the correct place. These can be escalated conversations that require exceptional customer service. This role is also responsible for running timely reports related to specific patient situations that need close monitoring such as aging accounts, self-pay, declined payments, COBRA policies, etc. This role may also include payment posting, updating patient notes, managing the refund tracker, billing statements, monitoring mail and other duties as assigned by PFC Supervisor.

Essential Duties & Responsibilities:

• Managing the PFC phone line
• Running reports and investigating necessary accounts
• Payment posting, refunds, and billing statements
• Other duties as assigned

Qualifications:

• High school diploma required
• Healthcare related higher education (post high school) preferred
• Must possess strong interpersonal skills and be an excellent, clear communicator both verbally and in writing, have a commitment to excellent customer service and a strong understanding of mathematical principles

What’s in it for you:

Every role at ERC Pathlight is essential to delivering the high-quality care we promise to our patients. This means that from day one, we’re here to support your role whether that means collaborating on monthly/quarterly goals, introducing you to mentors you can learn from, connecting you to continuing education resources and supplying you with the tools needed to not only excel but achieve measurable growth.

What we offer:

Healthy organizations value the mental wellness of their teams, and we understand that the professionals who work for us are not immune to their own mental health conditions. In the same way we observe and guide our patients, we take the same consideration for our employees when building our benefits packages and healthcare offerings. Teammates (and their families) are eligible to enroll in medical, dental, vision, and basic life insurance. Eligible teammates will receive 7.38 hours of paid time off every pay period as well as 40 hours of paid parental leave will also be available for use. We also offer competitive pay, 401(K) with company match and tuition reimbursement.

Compensation starting range for the Patient Finance Counselor I role is $20.00 to $22.00. Ranges are based upon market expectations and are dependent upon candidate experience.

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