Patient Experience Navigator

Responsibilities, Duties, Functions, Tasks

· Ability to perform all duties associated with Level 1

· Must be proficient in one or more of the following areas: Cross-trained across markets, specialty scheduling such as VIP, oncology, IR, Injury scheduling, etc. interpretation services, training, and/or be able to serve as a go-to or subject matter expert to other team members.

· Collaboration: Provides a personal communication link to our high-volume referring offices in the market and fosters a long-term relationship with referral office contacts. Collaborates as a liaison with facility staff and our referring physicians. Coordinates imaging schedules in collaboration with follow-up/surgery appointments with the physician contact.

· Communication: Coordinates with the high-volume referring offices to set up protocols, communicating data required by the office, i.e., reports, updates & confirmation of appointments. Obtains STAT add on approvals from technologist or radiologist. Aids referring offices of the proper protocol for ordering radiology exams. Maintain open and effective communication with referral offices. Ensure timely and consistent communication with referral offices.

· Continuing Education: Maintains ever changing scheduling knowledge and requirements for imaging procedures in CT, MRI, US, Mammograms, nuclear medicine, Fluoroscopy, and diagnostic exams. Seeks out guidance from supervisor/manager when uncertain of procedure and solicits feedback to assess the quality & effectiveness of work. Consistently reviews core processes looking for improvement opportunities and facilitating those processes throughout the scheduling system. Demonstrates a personal commitment to continuous quality improvement through active participation. Aids our referral offices in the use of EPIC/QRIS as their referral base all outpatient radiology exams.

· Planning: Organizes and manages time effectively to optimize productivity. Meets departmental scheduling and quality goals in accordance with policy and procedures. Possesses the ability to accept change in a positive manner and implement change with positive results. Demonstrates a positive image at all times. Maintains composure in difficult situations. Uses best judgement to resolve patient problemsor refer issues to department supervisor/manager. Answers phone calls from outside clinicians, requesting information. Takes requests from referring physicians scheduling procedures.

· All other duties as assigned.

Requirements

Education

· High School Diploma or GED

Prior Experience · 2-3 years’ experience in a related field

Special Qualifications

· Ability to understand basic medical terminology.

· Excellent interpersonal and communication skills, experience, and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and is self-directed. Enhanced problem-solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. Basic knowledge of hospital performed procedures.

About MedQuest Associates, LLC

MedQuest Associates is a leading manager of outpatient diagnostic imaging facilities, with a network of imaging centers under management and a strategic focus on partnering with leading health systems. We operate and manage mobile Magnetic Resonance Imaging (MRI), Positron Emission Tomography/Computed Tomography (PET/CT), ultrasound and mammography imaging equipment. Diagnostic imaging supports other health care practices by using, MRI, CT, X-Ray, nuclear medicine and ultrasound technology to identify and diagnose a broad range of medical conditions. MedQuest provides full turnkey outpatient imaging center joint venture (JV) and management, including daily operations management, marketing, billing and collections, center development and all financial and other support functions.

MedQuest Associates offers competitive salaries and benefits packages. Please visit our website at www.mqimaging.com to learn more about our company.