Patient Engagement Specialist

We’re looking for people who are excited to join our passionate, authentic, and courageous team. We’re uncompromising in the pursuit of excellence: our core values are more than just words on a page - we live and breathe them. To work at Landmark Recovery is to make a promise to help our patients achieve their wildest dreams. Our mission is to unlock human potential and save a million lives over the next hundred years.

Landmark Recovery operates Residential Treatment Programs for individuals with Substance Abuse Disorder. We seek not merely to restore sobriety, but to transform our patients’ worlds from a state of everlasting darkness to vibrant technicolor. We believe that treatment is local, individualized, holistic and relational. We’re currently in several states and are rapidly growing nationally. Learn more at https://landmarkrecovery.com/.

We’re always looking for people that raise the bar. Learn more about the bar here…

https://landmarkrecovery.com/wp-content/uploads/2023/03/2023.03.14-The-Bar-.pdf

Summary

Do you have a passion for making a difference in someone's life, guiding them through a pivotal moment, or bringing calm to an emotionally charged environment? Are you able to share your love of fitness and physical exercise in a setting where it's needed most?

Our ideal Patient Engagement Specialist (PES) embodies the following qualities:

• Optimistic, realistic, direct, and adaptable.
• Embraces "progress, not perfection" and provides a stabilizing, calming presence.
• Entrepreneurial, nimble, and adaptable, with the ability to think on their feet.
• Enjoys working independently and collaboratively as part of a larger care team.
• Comfortable addressing differences and conflict while being humble and open to feedback.

• Demonstrates care, integrity, and exceptional customer service in everything they do.
• Maintains calmness and composure during high-stress situations.
• Passionate about making a meaningful impact and performing at their best capacity.
• Able to earn and maintain patient respect.
• Holds others accountable and excels in problem-solving.

• Quick, efficient, and organized, while keeping patient safety top of mind.

If your skills and interests align with this role and Landmark Recovery's values, you will thrive and contribute meaningfully:

• You're excited about the opportunity to work closely with individuals from diverse backgrounds, even in challenging situations.

• You enjoy making quick, effective decisions and taking responsibility for solving problems for our patients.
• You're self-motivated and able to work independently without constant supervision.
• You thrive in roles that involve continuous interaction with people throughout the day.
• You're able to remain composed when faced with aggressive behavior or high-stress situations.
• You're open to receiving feedback and committed to personal and professional growth.

• You have a strong work ethic and are dedicated to getting things done efficiently and effectively.

Responsibilities

The Patient Engagement Specialist monitors & provides accountability to patients in treatment and embarking on their road to recovery. They are the main staff point of contact for all patients, carrying out activities ranging from light fitness classes to daily lectures on topics pertinent to recovery. They monitor patients regularly, resolving conflicts and responding to critical situations. They interact regularly with other clinical staff to aid in the recovery process. Our Patient Engagement Specialists:

• Demonstrate our values and mission statement
• Specialize in one-on-one Patient Engagement and retention tactics
• Monitor patients at all times, diffuse conflicts, ensure patient compliance with treatment protocols, and involve other clinical staff as necessary
• Facilitate non-therapy groups and lead patients in light daily fitness classes and enrichment activities including guided meditation, community building and free time

• Attend and supervise trips to off-campus 12-step recovery meetings and enrichment activities with outside vendors
• Monitor patient movement and maintain presence in “courtyard” area; monitor meals in the meal room, including enforcement of portion control and putting aside plates for those not feeling well enough to physically attend meals
• Lead community meetings to discuss various aspects of treatments or to resolve potential conflicts between patients
• Perform some daily facility cleaning duties
• In absence of the Van Driver, drive patients to off-campus meetings and events

• Perform all other tasks as assigned by supervisor
• Work as a highly dependable, independent member of the treatment team
• Work cooperatively with all levels of employees and management
• Are committed team players willing to learn new skills
• Reports directly to the Patient Engagement Manager

Qualifications

• HS, GED or equivalent experience
• Valid, unrestricted driver’s license
• 1+ year(s) of experience working with Substance Abuse populations strongly preferred

• Ability to stay calm in stressful or high-risk situations
• Ability to deescalate situations and prevent harm from occurring
• Skilled at solving problems and using critical thinking
• Crisis Intervention Training strongly preferred
• Comfort with conflict required

• Possess the physical ability to run and the strength to disarm/defuse tense situations
• Ability to deadlift/bench press approximately 200 pounds is essential
• Clean driving record for at least 3 years
• Commitment to drug-free lifestyle and responsible alcohol use is essential
• Personal passion or interest in substance abuse issues strongly preferred

• Authorization to work in the US is required

At Landmark Recovery, we believe diversity is a strength. We seek talented, qualified employees regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. We are proud to be an Equal Employment Opportunity Employer.

We respect the time and energy it takes to apply for the next step on your career path, so we will make every effort to contact you quickly after receiving your application. Thank you for your consideration and interest in working with us at Landmark Recovery.