Patient Care Specialist

Job Title:

Patient Care Specialist

Job Grade:

FLSA Status:

Reports To:

Clinic Manager

Approved By:

Date:

02/23/2022

At Healthcore Clinic, we believe healthcare is a human right whose access should not be bound by finances. If you believe in our philosophy and are fun loving, open minded, caring and flexible with your schedule, then you have come to the right place. We are people serving people, serving people. We are looking for dynamic individuals to join our family at Healthcore Clinic. Not only is Healthcore Clinic a great place to get care, it is also a great place to work!

Job Purpose: The Patient Care Specialist is responsible to provide timely information to clinicians, patients, and others to inform decisions about health care by implementing Clinical Decision Support Systems (CDSS). CDSS are computer-based rules that analyze data within HealthCore’s EHR, eClinicalWorks, to provide prompts and reminders to assist health care providers in implementing evidence-based clinical guidelines at the point of care.

The Patient Care Specialist will specialize in the following areas of the EHR modules: CCM, Population Health, Patient Recall, and Patient Registry.

Patient-Centered Medical Home Essential Functions:

• Gather patient demographic and personal information.
• Issue medical files to persons and agencies according to laws and regulations.
• Assist with referral process to provide continuity of care for patients.
• Distribute medical, dental and behavioral patient charts to the appropriate referral facility.
• Maintain quality and accurate records by following Clinic procedures.
• Ensure patient charts, paperwork, and reports are completed in an accurate and timely manner.
• Make sure all medical records are protected and kept confidential.
• File all patients' medical records and information properly in the patients’ chart.
• Supply the team with the appropriate documents and forms.
• Completes clerical duties including answering phones, responding to emails, and processing patient record requests.
• Preparing patient charts and gathering information and documents from patients.
• Ensuring that the medical records are organized, accurate and complete.
• Creating digital copies of paperwork and storing the records electronically.
• Safeguarding patient records and ensuring that everyone complies with the HIPAA standards.

Qualifications and Requirements:

· High school diploma and/or equivalent plus 1-3 years of experience performing similar duties.

· Ability to produce high-quality, professional looking reports in multiple formats (pdf, excel, ppt) for Patient/Provider presentation.

· Very strong written and oral communication skills.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is usually a well-lighted, heated and/or air conditioned indoor office setting with adequate ventilation. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly exposed to blood, bodily fluids and tissues, sharp objects/needles; occasionally exposed to spills or splashes of the aforementioned with potential exposure to communicable diseases. Personal Protective Equipment (PPE) is required for all employees in this position.

Physical Demands

Ability to lift computers/monitors/servers as well as moving some light furniture. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand; walk; use hands to finger, handle or feel; and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.