At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Service Coordinator will be the face of the practice and will create an extraordinary patient experience.
Responsibilities
- Perform general office and administrative duties.
- Assisting the HCP with the patient process, and the liaison between our patients and the Hearing Care Professional (HCP).
- Successfully utilize the scheduling system to maximize test opportunities for the office.
- Actively call current, past and potential patients through identified sources. Track and report appointment results.
- Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
- Responsible for professional answering incoming phone calls and messages, as well as, follow-up activities with patients.
- Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).
- Verify patient eligibility, submit insurance claims. Manage process until claim is funded.
- Process payment received, reconcile cash balance and inventory.
- Maintain a clean and welcoming office and work environment.
Qualifications
- High School diploma or equivalent is required.
- 2 years’ office experience is preferred.
- 2 years’ sales and customer service experience preferred.
- Must be proficient in MS Office.
- Willing to work flexible hours/days.
Competencies
- Customer Service focused.
- Team Player with an enthusiastic and positive attitude.
- Must be self-motivated, well organized.
- Decision-making and judgement.
Innovative hearing technology plus superior Patient Care are what make us a great place to grow professionally. Come be a leader and join the Beltone team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Experience:
- Front desk: 1 year (Preferred)
- Computer skills: 2 years (Preferred)
Work Location: In person