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Form of workSummary
The Patient Care Associate (PCA) is responsible for delivering an exceptional customer experience.This role ensures all sales are compliant with state regulations and that customer needs are heard andmet throughout the sales process. This position is also responsible for ensuring transactions areaccurately recorded in point-of-sale (POS) and inventory tracking systems. Most importantly, thisrole embodies the company's culture and brand image.
Essential Functions and Responsibilities
Sales Responsibilities
Ensures the consistent delivery of an exceptional customer experience
Assists customers in product selection based on defined treatment plans and product availability
Achieves daily/weekly sales objectives by fulfilling customer requests and looking foropportunities introduce new and alternative products
Continually develops communication and service skills to increase sales and generate positivereviews
Educates customers on product attributes and usage
Ensures customers are accurately logged into the patient tracking system
Performs sales transactions in compliance with all regulations governing the sale of cannabisproducts
Completes accurate sales documentation
Ensures transactions are entered in point-of-sale and inventory management systems incompliance with state regulations
Assists in maintaining a safe, clean, and organized dispensary environment
Complies with all Justice Cannabis Co. policies, procedures and practices governing sales andservice
Complies with all safety and security protocols for dispensary staff
Performs administrative tasks (customer profile completion, sales tracking, etc.) as required
Answers phones, responds to voicemail, and takes phone orders
Establishes on-going relationships with dispensary customers
Completes customer profiles to assist in future sales and service opportunities
Maintains knowledge of new and existing products via vendor training, documentation, and crosstrainingwith management, pharmacists, and senior sales consultants
Qualifications
Two or more years of experience working in a retail or hospitality environment with cashhandling responsibility
Demonstrated passion for delivering an exceptional customer experience
Fast-paced, high volume retail sales experience preferred
Must be at least 21 years of age and possess a valid driver's license or state ID
Must pass all required background checks, certifications, and DOH affiliation requirements
Professional written and verbal communication and interpersonal skills
Must have strong organizational skills, high attention to detail and the ability to multi-task
Cultural Responsibilities
Actively models Justice Cannabis Co. 's values and code of conduct
Builds strong and effective internal, external, and cross-functional relationships.
Is committed to creating and maintaining a collaborative, fun, and productive work environment
Actively participates in team building and cultural development activities
Models honesty, integrity, and direct communication in daily tasks and interactions
Computers and Technology
Must be computer literate with the ability to learn operational systems (Alpine IQ, Leaflogix, MJ Freeway, Veriscan, Microsoft office, and Metrc, etc.)
Experience working with Outlook email and Microsoft Office suite
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Work Environment and Physical Demands
The work environment characteristics and physical demands described here are representative of thosean employee encounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be capable of lifting 25 pounds to stock product boxes. Position requires frequent reaching intocabinets and displays to show and review product. Ability to maintain a stationary sitting or standing
position for up to eight hours in a day based on business needs and sales volume; and, ability to bendand retrieve products from lower shelves. This role also enters information into sales and tracking
systems requiring hand dexterity and the ability visually verify correct product information
