Patient Care Advisor (Part-Time) Elkton

Patient Care Advisor (PCA) is responsible for a premium retail experience at the Curio owned Dispensaries. This role focuses on providing best-in-class guest service to all of our guests, including medical cannabis certified patients, Adult Use guests, and spa clients. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing and always ensures an elevated experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Passion for Outstanding Custom Service:

Greet all guests, patients, peers, and vendors at the Dispensary with warmth and a smile.

Follow guest service training to assist customers with their reason for visiting the Wellness Center, which includes checking in guests, answering questions, providing direction.

Learn, promote, and manage points/rewards for the Dispensary Loyalty Program to new and existing guests.

Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave “delighted”.

Contributing to a Culture of Retail Sales Excellence:

Learn point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant Learn product assortment and products’ associated health benefits.

Constantly seek out ways to educate patients about add on products to drive additional sales.

Understand daily, weekly, and seasonal promotions and sell products against these initiatives.

Fully participate in staff sales initiatives.

Reinforcing an Environment of Compliance:

Follow compliance procedures to assure all activities and transactions follow MCA regulations and Curio Wellness SOPs

Follow HIPAA guidelines.

Delivering Operations Excellence:

Check sales floor inventory daily and re-stock inventory to maintain proper par levels.

Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment.

Clean and straighten communal and public spaces daily to maintain a hygienic environment.

Functional Areas:

Perform tasks assigned by direct supervisor that may be related to the PCA’s functional department (Employee Experience or Patient Experience).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong guest service skills, social, friendly, and outgoing demeanor
• Ability to positively interact with patients and the public.
• Ability to empathize and understand challenges patients have with their health.
• Ability to recommend products to patients based on their individual needs.
• Advanced understanding of cannabis industry and products.
• Desire to work in a team environment.
• Ability to work in a fast paced, busy, unpredictable environment.
• Ability to follow existing processes and procedures Ability to work normal retail hours (nights, weekends, and holidays).

Education and Experience:

High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or guest service sales experience; or equivalent combination of education and experience

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Must be 21 years old.

As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.