Patient Care Advisor Call Center Remote

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. We are currently seeking a full time remote Call CenterPatient Care Advisor at 37.5 hours per week.

****** $1500 Sign On Bonus- Terms and Conditions Apply****

The Call Center Agent will assist in presenting the “Face/Voice” of Company’s services to our current and potential patient populations. He/she will coordinate scheduling medical, Mental Health and COVID related appointments for all Primary Care sites.

ESSENTIAL FUNCTIONS:

· Answer all incoming external and internal calls.

· Responsible for scheduling appointments for all clinic sites through the electronic health record.

· Update patient demographics on the electronic health record as needed.

· Perform outreach calls to patients who have missed their appointments and other outbound calls as needed for the health center.

· Assist in some clerical aspects and support duties, which may include, but not be limited to, taking messages, and word processing

· Assist with peer training for the development and support of new Call Center personnel to ensure their knowledge of the Company’s appointment availability, lines of business, services provided and other significant information delivered to patients.

· Conduct calls according established to policy and procedure governing quality benchmarks; assist in CQI activities as needed

· Act as a successful team member by being receptive to feedback and coaching

· Follow all standard operating procedures and display reliability and have willingness to develop and consistently improve.

· Provide coverage for other departments, i.e., front desk, as directed by manager

· Performed other duties as needed.

Must be able to work the following schedules

8AM - 4PM OR 9AM - 5PM

Rotating Saturdays

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions.

EDUCATION/EXPERIENCE:

A minimum of two (2) years experience in a service-related function. Previous Call Center and /or healthcare customer service type position, previous team leader or supervisory experiences are a plus. High School diploma or equivalency required. Associate Degree preferred

Excellent communication and interpersonal skills; including but not limited to over-the-phone speaking voice and clarity.

Ability to utilize various computer systems, including but not limited to Microsoft Word, Excel and PowerPoint and company scheduling and intra-net systems; able to pass company minimum keyboarding tests.

Demonstrated organizational skills, timeliness is managing tasks and ability to analyze and forecast team needs based on volume trends identified.

Demonstrated ability to establish and maintain excellent customer and employee relations.

Demonstrated ability to motivate others and be a team player/leader.

Bi-lingual communication (verbal / written), required.

Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need – no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.

Job Type: Full-time

Pay: $16.75 - $19.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Please note this is a full time remote position M-F with weekend availability. This positin starts at $16.75 ph and can increase with experience. Please indicate your desired starting rate.

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: Remote