Patient Advocate / Triage

Summary:
The Patient Care Coordinator (PCC) serves as a liaison between patients, their families and healthcare professionals. The PCC work closely, as a team, with the provider(s) to meet the needs of the patients and follows approved guidelines, protocols, and standing orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plan, coordinate and carry out patient care functions.
• Address patient requests and needs in a professional manner.
• Respond to patient concerns timely and ensure patient satisfaction.
• Inform patients of normal/abnormal labs, diagnostics
• Schedule urgent care patient appointments following physician's orders
• Schedule diagnostic testing and procedures for patients at hospitals and our clinic, making sure patient understands any instructions regarding preparation for procedure
• Scheduling referrals, as directed
• Collaborates with pharmacies and provider(s) to ensure accuracy and safety of medication
• Knowledgeable on Community Resources
• Facilitates care with transportation services, home health agencies, physician offices, equipment companies, and nursing homes
• Maintain current license and certification if applicable
• Coordinate Pre-Authorization process
• Suggest process improvements to enhance patient services.
• Documents all patient communication(s) in EMR, appropriately
• Maintain patient records confidential and secure.
• Complete PHI log per policy
• Perform all other duties as assigned

OTHER ESSENTIAL DUTIES and RESPONSIBILITIES:

• Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success.
• Team members must demonstrate excellent team communication and coordination to provide quality patient care.
• Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
• Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.
• Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
• Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
• All team members will be involved in the process of improving quality incomes.
• Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
• Team members will participate in Grace Health's advocacy program.

GENERAL DUTIES:

• Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel
• Maintain good attendance (daily, meetings, and other assignment tasks)
• Maintain timely documentation of all work assignments
• Maintain patient confidentiality
• Routinely keep supervisor informed about attendance and job assignments
• Flexible in being able to multitask
• Work effectively and at an efficient pace
• Work cooperatively with physicians, administration, and peers

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to assist in advancing Grace Health's mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS:

• Pleasant personality
• Cooperative attitude
• Conflict Resolution
• Cooperative attitude
• Medical assistant training, or equivalent with experience in telephone triage
• Written and oral communication skills
• Computer skills

EDUCATION and/or EXPERIENCE:
Must have high school diploma and significant medical office experience
Must have healthcare experience and hold credentials as a certified/registered medical assistant or nursing license
BENEFITS:

• Safe harbor 401(k) with match potential
• Paid time off
• Family friendly work environment
• Health insurance
  • Wellness program
  • Health savings account
  • Pharmacy benefit
  • Employee visits for medical services
• Dental insurance
• Vision insurance
• Life Insurance
• STD/LTD
• EAP & Work life services
• Voluntary benefits
• Hospital indemnity

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.