Patient Advocate - Pharmacy Technician - Bruno Cancer Center

Welcome to Alabama Rx, a medically integrated specialty pharmacy with Alabama Oncology. As one of the largest community oncology practices in the state, Alabama Oncology has 22 oncologists and 6 advanced level practitioners in 8 clinic locations. Alabama RX was established in 2015 to bring specialty pharmacy services to the practice and to help streamline pharmacy benefits for our patients.

This exciting opportunity is located at the Bruno Cancer Center in Birmingham! As a Patient Advocate at Alabama Rx, you will work hand in hand with pharmacy team members, referring physicians, nursing staff, and care coordinators to create a smooth treatment process for our patients. Come join our team of dedicated professionals who have a passion for cancer care!

Essential Job duties/Responsibilities

• Assists with the preparation of medication orders under direct supervision.
  

• Checks all order entries for completeness of information. Verifies patient information, insurance, and physician authorization.
  
• Receiving, pricing, and filling of written and electronic prescriptions.
  
• Assists with insurance claims processing.
  
• Assists with the prior authorization process (obtaining medical records for approvals, assisting in PA denials, MD notes, clinical trials, etc.)
  
• Assists with foundation support and other benefits investigations needed to care for patients.
• Obtains copay assistance through copay programs and foundation support, works closely with all foundation organizations, enroll patients in PAP programs.
• Assists with inventory control ensuring availability of medications. Orders, receives, and shelves medications and supplies.
• Maintains confidentiality of all information related to patients and staff.
  
• Interacting with patients to help them understand insurance, financial responsibility, and the complex nature of pharmacy benefits. Strong interpersonal skills are essential. Resolve issues when they arise.
  
• Compassion and great patient care are essential for this role.
  
• Resolves delivery issues with common carriers and notifies patients.
  
• Maintains compliance with all rules and regulations pertaining to the practice of pharmacy.

Minimum job qualifications, experience, education, and/or training

• High School diploma or GED required.
  

• Current Pharmacy Technician License
• Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB) or other nationally recognized and accredited certification program requiring examination.
• 2 years' experience as a Pharmacy Technician preferred
• Experience with Microsoft Office software
• Knowledge of Pharmacy Law and medical terminology
• Highly detailed/organizational skills required
• Due to the complex nature of the industry, experience in Oncology may be considered above other qualifications.
• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard. (Word, Excel, OneNote, Teams)
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Negotiation skills to assist the patient in navigation of the health care system.
• Ability to maintain highly confidential and sensitive information. (Annual HIPPA training)
• Ability to multitask.
• Work independently and within a team.
• Strong interpersonal skills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Normal working hours (M-F 8-4:30pm)
• Weekends off
• Paid company holidays
• Paid Time Off
• 401k

Work Location: In Person

Applicant should be knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Notice: There is potential to encounter hazardous medications during the course of this job. Training will be provided to give employees the necessary knowledge to prevent exposure.

Physical requirements:

• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical demands typically require full range of body motion including manual finger dexterity, eye-hand coordination, and the ability to read and note appropriate measurements. Requires sitting/standing for extensive periods of time, occasionally lifts and carries items weighing up to 40lbs. Requires corrected vision and hearing to normal range.