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Form of work
SalaryOverview:
Receives and responds to oral and written Patient Account inquiries. This position requires the exercise of courtesy and patience to resolve patient balances and maintain positive patient relations.
PRIMARY DUTIES AND RESPONSIBILITIES
Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.
Responsibilities:OCCUPATIONAL SUMMARY
Receives and responds to oral and written Patient Account inquiries. This position requires the exercise of courtesy and patience to resolve patient balances and maintain positive patient relations.
PRIMARY DUTIES AND RESPONSIBILITIES
- Receives incoming patient calls and correspondence, performs necessary research to determine validity, institutes corrective action if necessary, and communicates resolution or status of account to appropriate person(s).
- Works with Charge Entry, Payment Entry, Physician Denial Management and other departments to resolve problems and as necessary.
- Provides itemized billing information and documentation to patients upon request.
- Collects payments by phone via credit card.
- Supplies billing records and other requests for attorneys as necessary for tax purposes and court cases.
- Processes and posts Bankruptcy Notices and Death Certificates in regards to patient balances.
- Identifies and refers accounts for auditing as needed.
- Abides by and promotes HIPAA compliance at all times.
KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED
- One (1) year experience in customer service in a medical business environment (hospital, insurance company, doctor’s office), medical collections, or related field, OR Three (3) years experience in customer service in any other industry.
- Professional written and verbal communication skills.
- Basic reading, writing and arithmetic.
- Basic computer skills, including the Microsoft Office Suite
KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED
- Basic knowledge of hospital terminology applicable to patient billing.
- Two (2) years experience in customer service, collections, or related field.
- CPAR-Certified Patient Account Representative (HFMA Georgia)
- Bilingual skills preferred.
