- Create a patient/case record in the ADT registration system in accordance with established policy and procedures for inpatient, ambulatory surgery, non-patient laboratory, radiology and/or other diagnostic ancillary tests/services.
- Answer telephones and transfer calls to appropriate personnel and departments.
- Schedule outpatient hospital exams system-wide as ordered by physicians in an accurate and timely manner, in accordance with department standards and protocols.
- Analyze insurance information/reason for admission or encounter to determine pre-certification and/or pre-authorization requirements.
- Contact insurance carriers to obtain pre-certification and pre-authorization numbers. Contact patients/providers offices as needed to verify/obtain data.
- Ensure the patient record is updated with accurate information and the insurance record reflects all appropriate insurance, appropriately prioritized. (coordination of benefits)
- Ensure all registrations are completed prior to discharge.
- Ensure all deductibles and co-payments are collected in accordance with insurance benefits and departmental policy for inpatient and outpatient population
- Ensure patients are apprised of advanced beneficiary notice, as appropriate and in accordance with Medicare Medical Review Policies.
- Provide cross coverage to other Patient Access locations as needed.
- Assist in other projects as needed and as assigned by department leadership.
- Promote excellent customer service to internal and external customers.
- Providing cost estimates for all required patients system-wide to ensure compiance with the Good Faith Estimate Act.
- Maintining productivity standards as outlined by leadership.
- Adhearing to Point of Service (POS) collections standards as outlined by leadership.
- Verifies that the minimum data set for all orders is obtained prior to scheduling/registration
- Scanning in of valid forms of ID, Insurance card, and Physician Order
- Informs patient of Consent for Treatment, Patient Bill of Rights, Joint Privacy Practice, and other required admission forms at the point of service.
- Keeps abreast of all pertinent federal, state and facility regulations, laws and policies as they presently exist and as they change or are modified.
- Understands and adheres to compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct, and Conflicts of Interest Policy.
- Demonstrates age-specific skills as required by position.
- Offers suggestions on ways to improve operations of department and reduce costs.
- Attends all mandatory education programs.
- Improves self-knowledge through voluntarily attending continuing education/certification classes.
- Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
- Willing to cross-train in order to better assist co-workers and to provide maximum efficiency in department.
- Volunteers/participates on hospital committees, functions, and department projects.
- Manages resources effectively.
- Reports equipment in need of repair in order to extend life of equipment.
- Makes good use of time so as to not create needless overtime.
CHAA certification preferred.
- Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs.
- Diligently attends to details and pursues quality in accomplishing tasks.
- Basic computer skills
- Cerner
- Possesses a mature and justified self-belief in one’s ability to do the job and the conveyance of that belief.
- Diplomatically handles challenging or tense interpersonal situations.
- Works together with others to achieve a common goal.
- Possess the ability to think clearly and rationally, understanding the logical connection between ideas.
- Provides excellent service to internal and external customers.
- Is reliable and trustworthy while performing work in a consistent and timely manner.
- Electronic medical record documentation
- Electronic medical record software
- Earns others’ trust and respect through consistent honesty and transparency in all interactions.
- Openness to different and new ways of doing things and willingness to modify one’s preferred way of doing things.
- Correctly interprets and follows instructions.
- Healthcare procedure scheduling
- Displays an ongoing commitment to learning and self-improvement and makes an effort to acquire new knowledge or skills for work.
- Understands and learns from what others say.
- MS Office
- Conveys ideas and facts orally using language the audience will best understand.
- Manages time, energy and workspace well and is able to accomplish assigned tasks successfully.
- Phone skills
- Resolves difficult or complicated challenges.
- Grasps the meaning of written information and applies it to work situations.
- Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
- Does what he/she commits to doing.
- Has ability to cope with and rise to inevitable challenges, problems and set-backs.
- Focuses on results and desired outcomes and how best to achieve them in order to get the job done.
- Identifies, assesses, and manages risk while striving to attain objectives.
- Manages own time, priorities, and resources to achieve goals.
- Maintains composure in highly stressful or adverse situations.
- Promotes cooperation and commitment within a team to achieve goals and deliverables.
- Ensures that work is complete and accurate and follows up with others to ensure that agreements and commitments have been fulfilled.
- Helps create a work environment that embraces and appreciates diversity.
- Conveys ideas and facts in writing using language the reader will best understand.