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SalaryAbout Us:
For over two decades, Riverhills Neuroscience has been a pioneer in delivering exceptional neuroscience care. Our commitment to excellence extends across diagnosis, education, and treatment for those facing nervous system diseases and injuries.
Position:Patient Account Representative
Location: Norwood Office
Department: Billing
Schedule: Hybrid work-from-home option post-training with flexible hours
Key Benefits for Full-Time Employees:
- Competitive pay based on experience, minimum $18
- 401k with Profit Sharing and 4% Company Match
- Comprehensive Medical, Dental, and Vision insurance
- Long-Term and Short-Term Disability Insurance
- Company Paid Life Insurance
- Paid Holidays
- Over three weeks of Paid Time Off
- Continuing Education Reimbursement
- Uniform Allowance
- Free Parking
Responsibilities:
- Responds timely and accurately to all incoming patient telephone calls, correspondence, and inquiries.
- Review and analyze patient service inquiries, complaints and validation of patient liability.
- Contacts patients/guarantors (via mail & telephone) regarding outstanding accounts receivable for services rendered.
- Establishes satisfactory payment arrangements when patients are unable to pay balances in full.
- Documents all patient collections communication/activity within the practice management system in a timely and accurate manner.
- Ensures and adheres to strict confidentiality when handling patient information, according to state/federal regulations (HIPAA, Fair Debt Collection Practices Act, Federal Government Poverty Guidelines, etc.).
- All other duties as assigned.
Background and Experience:
- Working knowledge of the Fair Debt Collection Practices Act (FDCPA).
- 2-3 years of relevant experience in medical patient collections within a hospital or healthcare practice.
- Ability to calmly handle multiple tasks at once.
- Sound judgment, maturity, and an ability to establish good rapport with patients, physicians, vendors, and staff.
- Ability to deal with patients, physicians and staff with tact and diplomacy.
- Good interpersonal skills.
If you're eager to contribute to a world-class healthcare team, apply today. We look forward to welcoming dedicated professionals to contribute to the growth of our practice.
Equal Opportunity/Drug-Free Workplace:
Riverhills Neuroscience is an equal opportunity employer and maintains a drug-free workplace.
#IND1
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Choose your own hours
- Monday to Friday
- No weekends
Work setting:
- Hybrid work
Work Location: Hybrid remote in Cincinnati, OH 45212
