Address
Form of workAbout UpLift
At UpLift, we believe mental health is just as important as physical health. We're rethinking the mental healthcare model to make it more accessible. While 1 in 5 Americans struggle with mental health issues, only 40% get care because of barriers like cost, distance, information, and the stigma associated with it. Providers want to meet and support more people-but only 30% of therapists accept insurance because of complex and slow approval systems. UpLift bridges clients, providers, and insurers, so everyone can find great mental health care at an affordable rate. We use technology to deliver personalized provider matches, so clients have the agency to select the right provider for them.
Backed by Redesign Health, B Capital, and more, we have brought affordable and accessible mental health care to clients and are looking for driven and empathetic new team members to help us as we scale to new markets in 2023 and beyond. Our founders and leaders come from other high-growth healthcare startups, such as Cityblock Health, Clover, Oscar Health and hims & hers.
Benefits We Offer
About the Role
In the Patient Access Specialist role at UpLift, you will be a critical part of our revenue operations team. You'll be responsible for reviewing Work Queues daily ensuring our revenue operations run efficiently. This role sits on UpLift's Revenue Cycle team and reports into the Director of Revenue Cycle.
Responsibilities
Relevant Experience
Additional Information
This role is remote and offers a full time hourly rate of $25-28 plus benefits.
This employer participates in E-Verify and will provider the federal government with your Form I9 information to confirm you are authorized to work in the United States. If E-Verify cannot confirm you are authorized to work in the United States, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I9.
At UpLift, we believe mental health is just as important as physical health. We're rethinking the mental healthcare model to make it more accessible. While 1 in 5 Americans struggle with mental health issues, only 40% get care because of barriers like cost, distance, information, and the stigma associated with it. Providers want to meet and support more people-but only 30% of therapists accept insurance because of complex and slow approval systems. UpLift bridges clients, providers, and insurers, so everyone can find great mental health care at an affordable rate. We use technology to deliver personalized provider matches, so clients have the agency to select the right provider for them.
Backed by Redesign Health, B Capital, and more, we have brought affordable and accessible mental health care to clients and are looking for driven and empathetic new team members to help us as we scale to new markets in 2023 and beyond. Our founders and leaders come from other high-growth healthcare startups, such as Cityblock Health, Clover, Oscar Health and hims & hers.
Benefits We Offer
- Remote and flexible working environment: work from anywhere in the US!
- Competitive compensation packages in line with industry standards
- Medical, Dental, and Vision coverage with $0 monthly premium options
- 18 days PTO and 12 paid company holidays
- Bi-annual performance reviews & development plans
- Complimentary One Medical Membership (where available)
- Fully paid parental leave
- Annual "work from home" stipend
About the Role
In the Patient Access Specialist role at UpLift, you will be a critical part of our revenue operations team. You'll be responsible for reviewing Work Queues daily ensuring our revenue operations run efficiently. This role sits on UpLift's Revenue Cycle team and reports into the Director of Revenue Cycle.
Responsibilities
- Reviews assigned pre-visit and post-visit Work Queues daily to ensure no visits/charges/claims remain on hold by addressing the following items (to include, but not limited to):
- Daily submission of claims
- Correcting claims and registration errors within timely filing
- Updating patient information such as address, insurance information, insurance ID, codes, dates of service, and date of birth
- Providing education and information to front end staff direction to correct registrations
- Updating patient information such as address, insurance information, insurance ID, codes, dates of service, and date of birth
- Conduct patient call follow-up answering any inquiries and collecting information to process claims correctly
- Update all insurance pending with correct insurance plan (work with staff as need if trends exist with errors)
- Responsible for daily, weekly, and monthly reporting to support clean claim submissions
- Supporting update log (i.e. missing CPT codes) for fee schedule.
Relevant Experience
- 5+ years in revenue cycle, patient billing, charge capture, medical practice operations and billing and reimbursement knowledge required.
- Excellent analytical, organizational and reporting skills; experience with key performance indicators (i.e. clean claims rate)
- Must have a strong working knowledge of ICD-9, ICD-10, CPT Codes
- Prior experience with at least one EHR and revenue cycle management software such as Epic, Athena, or Waystar
- Experience navigating payor provider portals
- Eager to be part of an interdisciplinary team, including providers, operations & technology experts, and community managers
- Compassionate, open-minded, and non-judgmental
- Team player, strong personal engagement, and contributor to a positive work environment
Additional Information
This role is remote and offers a full time hourly rate of $25-28 plus benefits.
This employer participates in E-Verify and will provider the federal government with your Form I9 information to confirm you are authorized to work in the United States. If E-Verify cannot confirm you are authorized to work in the United States, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I9.
