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Form of workTitle: Patient Access Specialist
Duration: 13 Weeks (With the possibility of extension)
Location: Houston, TX, 77019
Available Shift: Day/ 5x8's
Job Description:
Skills:
Education:
Duration: 13 Weeks (With the possibility of extension)
Location: Houston, TX, 77019
Available Shift: Day/ 5x8's
Job Description:
- Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
- Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
- Advocates on the caller/customer behalf to ensure their needs are met.
- Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
Skills:
- One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
- EPIC training/experience preferred. Insurance payor systems experience preferred. ICD-10 medical terminology experience preferred.
- Strong computer skills and working knowledge of Microsoft Office products.
- Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
- Must be willing and able to instruct others.
- Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
Education:
- High school diploma or G.E.D. equivalent
