Patient Access Representative/Call Center- Marlton, Nj

Job description

Ophthalmic Partners is a leader in Ophthalmology, servicing Southeastern PA and Southern New Jersey for over 50 years. Our Practice is committed to putting our patients first and providing high-quality healthcare to our community.

We are looking for an experienced, customer-focused Patient Access Rep to join our Marlton, NJ Office. This role provides both support in our call center as well as assist the front desk with the checking in and checking out of patients. This position will require some travel to our Bala Cynwyd, PA location.

Responsibilities and Duties

· Answer and process all incoming calls pleasantly and efficiently.

· Accurately schedule patient appointments.

· Check-in and Check-out patients, collect co-pays and enter charges.

· Verify Insurance coverage and retrieve referrals.

· Communicate with other departments to resolve patient requests.

· Facilitate physician schedule changes by moving and rescheduling patient appointments.

· Answer patient inquiries about insurances accepted, office hours, services, locations, exam fees, and other routine requests for information.

Qualifications and Skills

· High school diploma or equivalent.

· Knowledge of insurance carriers a plus

Experience

· Outstanding communication skills and telephone etiquette.

· Creative and proactive problem-solving.

· Excellent computer skills and ability to navigate practice management software.

· Strong and accurate typing skills.

· Minimum one to two years of customer service experience in a high-volume setting.

· A smile in your voice, a sense of humor, and belief in yourself to be the best.

To learn more about our practice, please visit www.oppdoctors.com.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Healthcare setting:

• Medical office
• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person