Patient Access Representative

Patient Access Representative
Rotating Shift, FTE
Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care.
As part of Saint Anthony Hospital's commitment to providing the highest quality health care, we will be building a new state-of-the-art hospital to serve as an anchor to the Focal Point Community Campus. Learn more at focalpointchicago.org.
Position Purpose:

• Initiates and processes the registration function for all patients entering the organization through the inpatient, outpatient and emergency departments including pre-admission and pre registration.

Essential Functions:

• Enters comprehensive registration data set into hospital system by interviewing patients in person or by telephone to secure demographic, clinical and financial information. Evaluates demographic and financial data for potential problems or financial risk, works to resolve these problems with medical staff, financial counselors and appropriate administrator on call.
• Communicates with physicians and other medical staff for intake of medical diagnosis or procedures for patient reservations as well as interpreting physician orders for ancillary services. Access the on-line LMRP to check CPT codes against ICD9 codes for medical necessity for all outpatient Medicare patients.
• Coordinates bed assignments with nursing staff to facilitate appropriate placement of patients based on condition/diagnosis. Balances admission, discharge and transfer system reports daily to ensure an accurate census count and identify any rejections from the TCE Report.
• Verifies insurance eligibility and primary care physician via telephone or on-line program to initiate precertification or authorization for service. Acts as cashier and collects payments from patients and departments. Issues receipts and is responsible to balance individual cash drawer at beginning and end of shift. Process credit card payments on credit card terminal.
• Answers hospital's emergency line and promptly implements hospital code notification procedures including performing switchboard operator duties during 3rd shift.

General Job requirements:

• Previous admitting or registration work preferred
• Ability to type a minimum of 35 wpm without errors required
• Excellent communication skills and customer service skills required
• Course work related to medical terminology preferred
• Experience with healthcare insurance preferred
• Ability to communicate effectively in both English/Spanish preferred

Saint Anthony Hospital Highlights:

• Saint Anthony Hospital is an independent, nonprofit, faith-based, acute care, community hospital dedicated to improving the health and wellness of the families on the West Side and Southwest Side of Chicago.
• Saint Anthony Hospital has been certified as a Primary Stroke Center by The Joint Commission.
• Saint Anthony Hospital offers competitive wages and a comprehensive benefits program for employees and their families.
• Saint Anthony Hospital employs and teaches some of the city's brightest, most innovative resident physicians and medical students.

EQUAL OPPORTUNITY
Saint Anthony Hospital is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.