Patient Access Representative (Full-Time)

DEPARTMENT:Patient Access

SHIFT: 12 Hour Shifts

Under the general guidance of the Patient Access Supervisor, this position includes registering patients requesting treatment in the Emergency Department, PBX/Outpatient ancillary services, SWING patients and SNF Residents. Assisting in performing non-nursing clerical functions supportive to direct nursing care, facilitating communications, and traffic flow. Operating computer telephone system (PBX), maintaining courteous and efficient communication between patients, various departments, and staff.

• Exhibit professionalism in the Patient Access Department as it relates to patients, families, visitors, physicians, and staff members.
• Obtain signatures for admission and discharge paperwork.
• Collects any co-pay monies, deposits, and payments and completes receipts in a courteous manner.
• Work closely with the Business Office to assist with any patient questions and issues that arise.

• All other duties or responsibilities as assigned.
• Accountability for compliance with laws, regulations, and policies to demonstrate ethical behavior.
• Verify, interpret and apply accurate insurance information.
• Collect and apply accurate and up-to-date demographic information.

QUALIFICATIONS

Minimum Education (or substitute experience) Required:

• High school diploma or its equivalent
• BLS Certification within 3 months of hire

Experience Preferred:

• Previous experience working in a hospital, doctors office or healthcare setting
• Knowledge of Medical and Insurance Terminology

Skills:

• Excellent verbal, written and listening skills with strong interpersonal skills
• Strong organizational skills, with attention to detail and accuracy
• Proficient computer skills

Bear Valley Community Healthcare District

Is An

Equal Opportunity Employer