Patient Access Representative

Summary

Under the supervision of the Outreach Manager, the Patient Access Representative will serve as the first point of contact for patients and assist them in obtaining medical care. The successful candidate will contact patients newly assigned by the health plans and will guide them through the admission process by collecting their details, preparing admission documentation and handling patient queries, concerns, and complaints.

The successful candidate will utilize their strong interpersonal skills to communicate with patients and clinical staff effectively. They will also perform their administrative tasks to the best of their abilities and will always maintain a positive and professional demeanor.

Essential Functions

Performs all job functions in a professional and courteous manner. This includes answering all general phone calls timely. Provide excellent customer service to internal and external clients/patients by being responsive to all inquiries in a timely manner.

Performs job duties collaboratively with health center management and exercises good judgement.

Fosters and promotes a culture of service excellence and accountability.

Consistently adheres to a high standard of professional ethics; conducts self in an ethical manner and is a role model to others.

Complies with organizational policies and procedures.

Initiate phone contact and interview patients newly assigned by health plans to Bartz-Altadonna Community Health Center

Collect information such as patient details, medical history, billing, and any insurance information, etc

Prepare patient admission documentation.

Enter information into the EMR and maintain accurate records

Informing patients and/or their caregivers of BACHC clinic policies and procedures.

Handling patient questions, concerns, and/or issues.

Perform all other duties as assigned.

Physical Demands

This is mostly in an office setting; however, this position may require sitting for long periods of time. Walking, bending and reaching may be required as well.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday with hours of 7:30am to 6:30pm. However, these hours may change as the clinic standard hours may change.

Travel

Travel is sometimes required locally, and out of the area for training occasionally.

Education and Experience

1. High School Diploma or equivalent required

2. Previous clerical experience

3. Medical terminology / background

4. Basic Computer Skills (Microsoft Office, Internet Applications)

5. Clear and effective Communication skills

6. Able to display adaptability, empathy, patience, and has a positive attitude

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to fit the needs of this position and BACHC.

BACHC is an EEO and an At Will Employer

Job Type: Full-time

Pay: $18.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Telehealth

Medical specialties:

• Pediatrics
• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person